Customer Care Specialist

Axonify is the leading learning and enablement platform, redefining frontline performance and empowering companies to achieve unmatched customer experience (CX), higher sales, improved workplace safety, and lower turnover.
We are an AI-first solution, deeply committed to leveraging technology to solve real-world challenges for frontline teams. Our platform transforms slow, inconsistent, or unscalable work processes by integrating thoughtful AI, brain science, and personalized development. This approach ensures genuine impact, helping over 4 million people in 160+ countries unlock their full potential and achieve next-level performance. Our industry-leading 83% engagement rate demonstrates the power of our SaaS platform, which is built on a robust, future-ready AI foundation emphasizing crystal-clear data, continuous growth, and rigorous quality. 
If you thrive on turning challenges into opportunities, believe in the collective power of "we," aren't afraid to innovate with a "Let's try this" attitude, and are ready to help us lead the charge in AI-driven enablement, we want to talk to you. Let's change the game together
As a Customer Care Specialist, you'll be part of the team that ensures our customers get the most out of the Axonify platform. You'll be the person who helps them solve problems, uncover opportunities, and feel confident in the technology that empowers their people. Your work keeps our customers' operations running smoothly—and helps their teams thrive.
The impact you'll have:    
Act as a trusted partner to customers, resellers, and internal teams—helping them troubleshoot issues, find solutions, and maximize the value of Axonify.Investigate and resolve technical questions, support requests, and feedback through email, phone, or video within defined SLAs.Analyze complex customer issues to identify root causes, workarounds, or long-term solutions, collaborating with internal teams to drive resolution.Lead engaging training sessions and monthly webinars that empower administrators to self-serve and succeed.Create and maintain Help Center content and internal resources to enhance product knowledge and reduce support volume.Partner closely with Development and Customer Success teams to share insights, streamline processes, and improve the overall customer experience.Maintain high satisfaction scores and contribute to a culture of empathy, excellence, and continuous improvement.And of course, other duties to support Axonify and further build your skills
The things you bring: 2+ years of experience providing technical or customer support for web-based or SaaS applications.A strong mix of problem-solving skills and empathy—you can translate complex tech into clear, human explanations.Comfort working across browsers and operating systems (Chrome, Safari, Windows, macOS, iOS, Android).Excellent written and verbal communication skills; you know how to make customers feel heard and supported.The ability to stay organized, calm, and focused in a fast-paced environment where priorities can shift quickly.Curiosity and initiative—you love learning new systems and finding smarter ways to get things done.Bonus points for experience creating content or videos, or a background in business analysis.
It's ok if your experience doesn't check every box If you check off more than a few - great We'd welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.
Work location: This is a flexible position and has the option of working in our office, hybrid throughout the week or working remotely with exception to our employee experience days where we bring our teams together. You will be provided with the tools, resources and support to ensure your success.
The things you'll enjoy:      An impactful product that gives back to the communities and frontline workers that support our everyday lives.People with great attitudes that lead to great results through our values: Empathetic, Bold, Innovative and Empowering.A diverse team that celebrates unique perspectives and experiences that add richness to our culture.Leaders that trust deeply who leverage our skills, adapt to us as individuals and encourage us to be our best selves.This is a temporary employee agreement, and while the role is fixed-term, you'll still receive our full employee benefits.
Ready to join the Axonify team? Here's what's next. Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us. Learn more about Axonify by visiting us at
We believe our team's unique life experiences, backgrounds, cultures, beliefs and abilities add richness to our culture and depth to our ideas. Our ongoing commitment to diversity and inclusion creates an environment that supports, empowers and delivers a sense of belonging for all members of the team. 
We want to remove barriers that may limit you from joining Axonify. Email us at to let us know how we can provide you with reasonable accommodations through our candidate journey.

---