C109 - Coordinator, Peer Support Workers - (Full Time)

Title: Coordinator, Peer Support Workers

Number of Positions: 1

Competition Number: C109

Location: Phoenix Center (Main Campus)

Position Status: Full Time

Shift Timings & Days:
(Monday - Friday) 10:00 am - 06:00 pm

Reports to: Sr. Manager - MHSU

Compensation: (Grid 38) $ $35.58

Job Summary:
The Peer Support Worker Coordinator is responsible for providing leadership to the Peer Support team that assists Phoenix's bed-based recovery programs. This role works closely with the Mental Health and Substance Use team to coordinate service to treatment clients as well as other programs as required.

Responsibilities:
Program Management

• Ensures that Peer Support Workers effectively participate in meeting client needs and implementing client-facing programs.
• Ensures program development, ongoing training and support is provided to the Peer Support Worker team.
• Develops strategies and action plans to implement programs and supportive interventions to improve client outcomes.
• Assists manager with program budget duties such as developing budget submissions, preparing, and presenting budget justifications and presentations, monitoring expenditures, following up on anomalies, and taking action to resolve challenges.
• Supports manager in identifying trends, needs, and priority issues that impact the department, organization framework and strategic plans.
• Participates in funder meetings and community stakeholder committees as directed by manager.

Human Resources

• Carries out administrative and financial tasks such as petty cash, performing general timekeeping functions such as tracking hours worked, reviewing timesheets for accuracy and other duties related to the operation of the Peer Support Program.
• Attends panel interviews, providing recommendations on the selection of new staff.
• Determines training and orientation requirements
• Assigns and adjusts workload and schedules, and coordinates staff when coverage is needed ensuring service levels and staffing requirements are met

Qualifications:

• Post-secondary diploma in social work, community services, or an equivalent combination of education and experience
• At least 2 years of practical experience working with vulnerable populations, substance use services, mental health, or corrections
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Valid driver's license is required

Skills & Knowledge:

• Knowledge of the needs of people affected by substance use, concurrent disorders, criminal justice involvement and homelessness
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Ability to function independently while managing multiple tasks, and an ability to adapt to change is an ongoing expectation of this position
• Strong knowledge of Windows, Microsoft Word, Excel, and Outlook.
• Experience using database management systems (e.g., electronic health records, enterprise resource planning, or customer relationship management)
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• Demonstrated strong written, verbal and interpersonal communication skills
• Ability to lead and work in a trauma-informed practice
• Demonstrated commitment to the social sector with a passion for the organization's mission is essential
• Effectively works with and communicates with their colleagues to ensure organizational success and excellent support for clients

Competencies:
Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others' views

Personal Leadership

• Models the organization's core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:
Closing Date
Internal applications will be accepted until
December 30th, 2025, 04:00 pm
"All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9." Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.