IT/IM agent

Job Posting: IT/IM Agent (This position will be transitioning to a new role within Zaag'idiwin)

Organization: Zaag'idiwin Naaknigewin

Salary Range: $68,700 - $74,600 annually

Location: 23 Christine Drive, Southampton, Ontario N0H 2L0

Job Type: Full-Time, 1 Year Contract, One (1) Position

About Zaag'idiwin Naaknigewin:

Zaag'idiwin is a newly established organization dedicated to promoting the wellbeing of Saugeen First Nation children and families and building capacity to operationalize Saugeen's child wellbeing law, Zaag'idiwin. Saugeen children and families are at the core of who we are – they are our most valuable resources. We believe it is our collective responsibility as Saugeen to care for one another.

Position Summary:

The IT/IM Agent will support the organization's digital infrastructure, ensuring smooth day-to-day operations for all information technology and information management systems. This position will play a key role in maintaining IT hardware and software, providing technical support to staff, assisting with systems implementation and troubleshooting, and supporting data governance and cybersecurity practices aligned with cultural and organizational values.

Key Responsibilities:

· Provide front-line IT support to staff for hardware, software, and network issues

· Install, configure, and maintain computer systems, printers, mobile devices, and other equipment

· Assist in onboarding and offboarding new employees by ordering, setting up devices, accounts, and access to systems

· Maintain and monitor security protocols, backups, and anti-virus programs

· Support information management practices, including document control and data storage systems (e.g., SharePoint)

· Troubleshoot connectivity, software compatibility, and device performance issues

· Maintain inventory of IT equipment and recommend replacements/upgrades as needed

· Provide ongoing coaching, training, and support to staff on effective use of hardware, software and IT systems. Offer hands on training sessions, one-on-one technical guidance, and trouble shooting assistance.

· Collaborate with departments to assess training needs and develop customized learning solutions that improve IT proficiency.

· Work collaboratively with external IT consultants or vendors as required

· Maintain confidentiality and ensure data protection protocols are followed at all times

· Provide culturally respectful support to all team members

· Other related duties as assigned to support the operational success of Zaag'idiwin Child and Family Services

Qualifications:

· Post-secondary diploma or certification in Information Technology, Computer Science, or related field

· Minimum 2 years of experience in an IT support or helpdesk role

· Experience supporting Windows OS, Microsoft 365, cloud platforms, and mobile devices

· Familiarity with SharePoint, OneDrive, Teams, and network administration

· Strong communication and interpersonal skills

· Knowledge of data security and privacy best practices

· Ability to work independently and troubleshoot under pressure

· A valid Ontario Driver's License and access to a reliable vehicle

· Clear Criminal Record Check and Vulnerable Sector Screening (or willingness to obtain)

Assets:

· Experience working in a First Nation or Indigenous organization

· Knowledge of Anishinaabe culture, language, and traditions

· Certifications such as CompTIA A+, Network+, or Microsoft certifications

Equal Opportunity & Preference:

Zaag'idiwin promotes equal employment opportunities. Preference will be given to candidates who identify as Indigenous, particularly those who are members of Saugeen First Nation, in alignment with the needs of the communities we serve.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and vision for the role. Please ensure that your application highlights how your experience aligns with the Key Responsibilities & Qualifications.

Applications must be submitted in Word or PDF format.

In the subject line, please include: First Name Last Name – IT/IM Agent.

Submit your application via email or post, by 4:00 p.m. Friday, October 31, 2025 to:

Candice Ruhl, Director of Human Resources – Zaag'idiwin Naaknigewin

23 Christine Drive, Southampton, Ontario N0H 2L0

Job Type: Fixed term contract

Contract length: 12 months

Pay: $17.20-$35.27 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Language training provided
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person