Service Support

1 week ago

Canada Halifax Public Libraries Full time $36,000 - $42,000 per year
Job Description
Halifax Public Libraries invites INTERNAL and EXTERNAL applications for a term, part-time, Service Support position within the Borrow by Mail/lnterlibrary Loans department located at the Woodlawn Public Library. 

This is a unionized position. Preference will be given to internal NSUPE Local 14 employees.

Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants' needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs. 

ABOUT THE DEPARTMENT
  Borrow by Mail & Interlibrary Loans are part of the larger Home Service Team within Halifax Public Libraries' Collection Management Department. Borrow by Mail helps distribute the Library's collection throughout the Halifax Regional Municipality by selecting and delivering library materials and services through Canada Post to library users that may not live close to a branch. Interlibrary Loans sources materials from other libraries to provide library users with titles that we do not own, and/or are unable to purchase. Both provide customized Readers Advisory support from a centralized location, and provide easy access to our broad range of collections to meet the diverse needs of our clients.  KEY RESPONSIBILITIES

As Service Support within Borrow by Mail  & Interlibrary Loans area at Halifax Public Libraries, you will ensure efficient movement of library materials between our branches, Canada Post, and our clients, while providing customer service (primarily) over the phone. As a Service Support you will:

Working with Public Service:
  • Answer basic customer questions and routine customer account inquiries, in person and on the telephone and refer to appropriate staff as needed
  • Set up and assist with programs/meetings in the library and at community sites
  • Ensure audience safety, comfort and appropriate behavior at programs
Working with Material Handling:
  • Check in materials (By sorting, lifting, packing, unpacking bins and routing materials and mail)
  • Process holds and returns for circulation, collections and redistribution
  • Shelve and move library materials while maintaining proper order
  • Clean and organization for the branch/department and maintain equipment to ensure a safe environment for staff and patrons
  • Record and compile statistics
  • Assist with promotion and display of materials, programs and services
  • Provide collection maintenance support:
  • Sort, process, repair or discard library materials
  • Resolve problem items (e.g. mismatches, missing pieces)
  • Using guidelines and procedures, enters and edits information in the library database (ILS)
Other:
  • Display, promote, and perform work duties in a positive and safe way and display safety awareness at all times.
  • Support and show leadership by working to health and safety standards, following health and safety policies and procedures and encouraging colleagues to work to the same standards by reporting incidents, hazardous conditions and improvement possibilities.
DO YOU HAVE WHAT IT TAKES?

Education & Experience: 
Completion of Grade Twelve (12) or equivalent & one (1) year of related experience
(Related experience can come from a number of sources. (i.e., volunteer work, community work, customer service, hospitality, or retail experience.)

Requirements:
  • Read and write English
  • Sort in alphabetic and numeric order
  • Basic computer knowledge and skills including:
  • Functions of a web browser
  • Email applications
  • Willingness to learn additional tools and technologies
  • Ability to lift, pull, and push objects up to 35 lbs
Assets:
  • Fluency in a second language
Physical and Sensory Demand:
  • Repetitive motions including reaching, gripping, crouching/kneeling to handle materials
  • Frequent moderate exertion including: standing, walking, lifting, pulling, and pushing of objects up to 35 lbs on a daily basis
  • Focus and attention to detail
  • Frequent need for recognizing small print
  • Frequent manual dexterity required for use of basic office equipment
Who We Are
Community is at the heart of all that Halifax Public Libraries undertakes. Comprised of 14 branch libraries, we serve the 400,000 citizens of Halifax with our collection of 1 million items and a wide range of programming. Halifax Public Libraries blends the best of traditional library services with innovative programs, spaces and technologies, attracting more than 3 million in-person visits each year.

Halifax Public Libraries hires on the basis of merit and is committed to employment equity. We encourage all qualified persons to apply and self-identify.

During the recruitment process, applicants have the right to request accommodation. Applicants invited to participate in an interview or other form of testing and who require accommodation, should discuss their needs when contacted for an interview and/or testing.

Schedule
Monday/Wednesday/Friday 8:30-3:30
Tuesday/Thursday 8:30-2:00

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