Manager, Client Services – Toronto

About You:
You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team's common goal. You value personal and professional growth and are ready to take the next step in advancing your career.

If this sounds like you, well, then you will love the culture at Avison Young

About Us:
Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We've designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

Real estate can have an enormous positive impact on people's lives – and we're in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

We care about each other and we have each other's backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what's best for our business comes from our people bringing their whole selves to work.

Of course we love it here, but outsiders think we're pretty great too Avison Young has been recognized as one of Canada's Best Managed Companies for the 13th year in a row, with a Platinum Club designation 

The Manager, Client Services provides strategic leadership and operational oversight of the Toronto Downtown Client Services team. This role ensures exceptional client service, operational efficiency, regulatory compliance, and effective cross-functional collaboration, while also overseeing administrative operations, deal documentation, and process improvements. The Manager, Client Services will work closely with the Senior Operations Manager, Client and Brokerage Services, supporting team development, aligning processes, and driving initiatives to enhance performance, technology adoption, and client experience.

The base salary is aligned with market data and is estimated between $80,000 to $90,000 with the ability to achieve additional compensation through a bonus. Within this range, individual pay is determined by work location and other factors, including relevant education/training, experience, and internal equity.

• Lead, mentor, and manage the Toronto Downtown Client Services team, ensuring alignment with organizational objectives, workload balance, and performance standards.
• Oversee administrative operations, including deal documentation, filings, expense reporting, travel coordination, and general office workflow.
• Ensure compliance with real estate boards and regulatory requirements; collaborate with Legal and Accounting to maintain operational integrity.
• Partner with HR on recruitment, onboarding, training, and personnel management matters.
• Collaborate closely with the Senior Operations Manager, Client and Brokerage Services, as well as Brokers, Marketing, Market Intelligence, and leadership, facilitating seamless communication and process alignment.
• Support the training and professional development of Associates and Emerging Leaders through structured programs and mentorship.
• Provide guidance on the creation of client-facing materials, presentations, and proposals in collaboration with Marketing.
• Champion the adoption and effective use of technology tools, including Salesforce, AY Technologies, and Market Intelligence platforms.
• Identify opportunities for process improvement, implement best practices, and lead initiatives to optimize operational efficiency and service excellence.

• Strategic Leadership: Ability to lead high-performing teams and align operations with organizational objectives.
• Operational Excellence: Strong understanding of administrative processes, compliance, and workflow optimization.
• Communication & Collaboration: Exceptional interpersonal and communication skills for cross-functional collaboration.
• Problem Solving & Decision Making: Analytical and solutions-oriented mindset to address complex operational challenges.
• Client Focus: Commitment to delivering high-quality service and maintaining strong broker and client relationships.
• Adaptability & Change Management: Ability to implement best practices, drive improvements, and manage change effectively.
• Technology Savvy: Proficiency in leveraging tools such as Salesforce, AY Technologies, and other industry platforms to improve efficiency and reporting

Avison Young practices as an equal opportunity employer in all services locations around the world.  We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity. 

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

Avison Young welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during the recruitment process. For those requiring assistance, information relating to the need for accommodation and accommodation measures will be addressed confidentially. 

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY