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Senior Manager, Debit Card Initiatives and Strategy

2 weeks ago

Toronto, Ontario, Canada RBC Full time

Job Description

What is the opportunity?

In this role, you will be a key member of the Banking & Payments Team with P&L responsibility for the debit cards portfolio. You will need to balance business priorities, client experience as well as risk exposure through effective oversight of product policies and procedures. You will also lead and support strategic initiatives designed to achieve business goals and ensure compliance with internal standards and Interac requirements. Daily responsibilities include managing P&L performance, overseeing client and advisor escalations, and supporting key partnerships, enterprise-wide programs, and Interac mandates.

What will you do?

  • Act as the SME for debit card, driving innovation, compliance, and customer experience enhancements

  • Lead strategy development efforts that align to business objectives, create competitive advantage, and deliver tangible outcomes

  • Lead and execute strategic initiatives that align with business priorities, optimize performance, and deliver measurable revenue impact

  • Build comprehensive business cases to assess ROI, quantify business impact and enable data-driven strategic decision making

  • Deliver high-impact executive presentations that translate complex insights into clear actionable recommendations

  • Conduct research and business development activities to support strategy, product, and policy initiatives—including analytics, business case development, process design, and implementation

  • Proactively monitor the evolving regulatory environment to ensure products comply with appropriate industry rules, regulations, by-laws and policies, including project oversight and execution

  • Manage and oversee policies that impact Debit; recommend enhancements and ensure timely review and completion of risk management documentation

  • Support the maintenance of folios, operating guidelines, training materials, job aids, and marketing collateral—including legal agreements—to ensure they remain current and relevant.

  • Identify and resolve operational deficiencies, mitigate risks, and effectively manage remediation efforts

  • Manage alliances and vendor/supplier relationships; assess external reports to align with business objectives

  • Develop and manage product reporting and dashboards to track performance against business, operational, and financial goals

  • Monitor and address issues related to performance, product delivery, system/product changes, and marketing programs to maintain awareness of product performance and business impact.

  • Collaborate with partners to address client escalations promptly and effectively

What do you need to succeed?

Must have:

  • University Degree in Business, Economics or Finance

  • Demonstrate strong analytical skills to assess data, identify trends and support strategic decision making

  • Advanced excel skills with scenario building to support data-driven decision making

  • Strong business casing and financial analysis skills

  • Proven success in collaborating across complex, matrixed organizations to achieve results

  • Experienced in designing, developing, and leading complex programs

  • Exceptional oral and written communication skills with the ability to simplify complex information and communicate it clearly to diverse audiences 

  • Self-motivated and able to work independently with minimal supervision

  • Strong stakeholder management and influencing skills, with a history of driving alignment across diverse teams

  • Proven go-to-market experience with a track record of successfully launching products and driving revenue growth

Nice to have:

  • Retail payments product experience, including P&L management

  • Demonstrated expertise and knowledge of the payments industry, compliance practices, and legal and regulatory requirements

  • Strong knowledge of RBC businesses, operations, technology and risk management

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Opportunities to do challenging work

Job Skills

Analytics, Banking, Business, Business Case Development, Business Objectives, Collaborating, Communication, Critical Thinking, Data-Driven Decision Making, Effectiveness Measurement, Financial Analysis, Interpersonal Relationship Management, Product Development Lifecycle, Profit and Loss (P&L) Management, Results-Oriented, Risk Management, Strategic Decisions, Written Communication

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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