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Technical Support Engineer
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**Please submit your resume in English**
About IDS GeoRadar
IDS (Ingegneria Dei Sistemi) is headquartered in Pisa, Italy with offices in four countries (Italy, United States of America, Brazil, and Australia) In collaboration with Hexagon Mining and Leica Geosystems the company encompasses around 500 employees worldwide with experience and expertise in the most sophisticated technologies. IDS's roots date back to 1980; over the past 30 years the company has evolved and grown without losing its tradition. Today, IDS is a world leading provider of high-tech solutions in selected niche defense and civil market sectors.
Georadar Division: Designing and providing tailor-made products and services for subsurface investigation, object detection behind walls and monitoring of structure and terrain movements and vibrations. 30 years of experience make IDS one of the major providers of Ground Penetrating Radar (GPR), Interferometric Radar and Through the Wall Radar technologies.
Job Description
IDS, GeoRadar, NA, part of Hexagon, provides products and solutions for geophysical, mining, civil engineering and security applications. Through a continuous commitment to research & development, IDS GeoRadar provides professionals with innovative products using state of the art technologies and novel solutions. Over the years, the company has pioneered radar technologies for civil and mining applications as breakthrough products in this domain.
IDS GeoRadar, NA has an immediate opportunity for a Technical Support Engineer as part of the IBIS Team in Canada located at Calgary, AB. The IBIS radar systems are used to monitor ground movements in potentially unstable slopes to determine the risk of failure of that specific slope and alert the end user for any preventative actions.
Main Functions
As a Technical Support Engineer, you will be responsible for the following:
Commissioning, maintenance and decommissioning of the IBIS ground based synthetic aperture radar systems
Training the customers on IBIS radar systems and software
Training the support team members on additional analysis and processing software, troubleshooting, and testing procedures, commissioning, maintenance, and decommissioning practices.
Assisting the customers and the support team via phone calls and/or emails for any questions, issues and concerns on IBIS Radar systems and software
Providing customer support by taking part in the 24/7 on-call rotations
Troubleshooting, repairing, testing, and preparing shipments of any IBIS Radar system equipment to a customer site, support team member on site, or back to the manufacturer
Following the proper inventory management policies
Maintaining good work habits along with good care of company provided tools, phones, and laptops
Tracking any customer support issues accurately in Salesforce case management database
Travel
The position requires travel at least 50% of the time, within Canada, but may also require outside of Canada, for example, US, and Italy where it will be required to work outdoors for extended periods in all weather conditions. Work trips typically can be 5-7 days, dependent on customer location. In some cases, the work trip could be longer than 7 days. The work trips can be scheduled with minimal notice.
Skills required
Our ideal candidate
Associates Degree required, Bachelor's degree preferred with an academic focus and or strong accumulated skills in electrical, mechanical, geotechnical engineering, or geo-science-related field.
Ability to work outdoors for extended periods of time in all weather conditions
Fluent in English
Strong computer skills
Ability to troubleshoot electrical systems and circuits
Excellent verbal and written communication skills
Experience with Microsoft Office tools
Ability to travel 50% of the time with minimal notice which might be on the weekends and/or Holidays.
Ability to participate in a 24/7 technical support on-call rotation which will require work to be before and after business hours including the weekends and holidays.
Desirable Skills
Fluent in French
Good understanding of InSAR principles and theories
An understanding of networking and communication between various devices in a network
Network troubleshooting experience
Good understanding of structural geology, geological principles, and their applications for slope movement analyses
Knowledge of basic small diesel engines and repair experience
Ability to tow and maneuver a utility trailer
Customer service experience
Experience of at least 1 year in the mining field
Disclaimer notice
IDSNA is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
Job Type: Full-time
Pay: $70,000.00-$75,000.00 per year
Benefits:
- Dental care
- Life insurance
- Paid time off
- Relocation assistance
- Tuition reimbursement
- Vision care
- Wellness program
Application question(s):
- Are you open to travel requirements that could be up to 50% of the time, sometimes on short notice?
- Are you open to working outside some of the time in various weather conditions?
- Are you fluent in both verbal & written English and French?
- Are you currently living in a location where you can commute to our Calgary office 3 days per week or are you willing to relocate?
Work Location: Hybrid remote in Calgary, AB T2E 3Z6
