Delivery Driver

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

The Delivery Driver's primary responsibility is providing direct to customer deliveries for different customers of Metro Supply Chain. It is essential that the Delivery Driver creates a positive customer experience by understanding and meeting the customers' needs as well as following Metro Supply chain's standards. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer.

Shift: Monday to Friday 7:00am-6:00pm

Pay Rate: $25.00-$27.00 an hour

RESPONSIBILITIES

• Operating a 26-foot 5-ton truck, conduct deliveries on predetermined route using a Proprietary Smartphone software to provide accurate on time delivery to multiple locations. Assigned delivery routes will vary from time to time.
• Strong Competency in delivery of appliances and furniture into customers room of choice and performing White Glove service according to the work order.
• Strict adherence to completion of all documentation according to SOPs including manifests, obtaining signatures, takin pictures of products, installations or any other additional services according to the work order.
• Adhere to Metro's safe motor vehicle driving methods, as well as strict adherence to all Provincial motor vehicle laws.
• Maintain a clean delivery truck, perform daily pre/post shift safety inspections and advise the Supervisor of any concerns or service recommendations.
• Follow all SOPs regarding the safeguarding of Metro and its Customers property against theft.
• Return damaged or product not accepted back to the facility, according to SOP.
• Work with Customer Service, Dispatch Team and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route. .
• Establish a positive relationship with the Client/customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for resolution.
• Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.
• Assisting and potentially hosting onboarding training and development sessions.
• Auditing teams on the road to ensure compliance and top service standards.
• Available to provide technical delivery support
• Other duties as assigned.

EXPERIENCE

• Valid "Class 5" driver license with a clean driver abstract.
• Must have minimum 2 years of experience in delivery and installation of appliances and furniture. ( Washer and Dryer Installation )
• Minimum of 3 years' experience as a class 5 delivery driver in a time-sensitive, customer interfacing environment preferred.
• Experience operating a 26-foot cube truck
• Experience or comfortable using an on-board GPS navigation system.
• Must agree to a criminal background and credit check.
• Airbrake certificate is an asset.

CORE COMPETENCIES

• Team player
• Customer service oriented.
• Problem Solving & Decision Making
• Managing Through Change
• Flexible and Adaptable
• Always Improving Mindset

EDUCATION

• Completion of secondary school is preferred or equivalent experience.

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family's well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.