Technical Services Manager

PLEASE NOTE:

ONLY APPLY FOR THIS IF YOU ARE A CANADIAN CITIZEN, PR HOLDER, OR VALID WORK PERMIT. I CANNOT SPONSER ANYONE FROM OUTSIDE OF CANADA.

ONLY APPLY IF YOU HAVE PREVIOUS EXPERIENCE AS A SR. SYSTEMS/NETWORK ADMIN AND/OR TECHNICAL MANAGEMENT EXPERIENCE.

Our client is looking for a (hands-on) Technical Service Manager to join their team.

They are looking for someone to lead their Technical Service team who can have fun while working independently in a fast-paced, ever-so-challenging work environment. YOUR creativity, energy and attention-to-detail attitude is what they need to augment their growing team of A-list talent.  Their company culture is everything to them. Their Core Values mean everything.

YOUR ROLE:

In this role, you will be the Technical Leadership in the service delivery and project team managing the technical team and acting as the escalation point for their clients.

In this role you will be responsible for the following:

· Managing a team of Systems & Network Administrators

· Time management, budget management and ticket management

· Create procedures related to the identification, prioritization, and resolution of issues.

· Assist in monitoring, tracking, and coordinating critical services on both the client site and the data center that are executed effectively.

· Report the progress of projects in terms of time and financial performance.

· Develop and continually update document best-practice processes for client sites to ensure service standardization, documentation and process are tested and available to the support team.

· Ensure the security, reliability, and uptime of the client network by assisting in creating and maintaining weekly and monthly templated checklists and documenting the work completed thoroughly.

· Assist in the design, architecture, and deployment of new technologies and/or products at each client site together with the technical and sales teams.

· Account for resources invested in the client and Idealogical related tasks.

YOUR QUALIFICATIONS:

The following are Skills & Qualifications you should have:

· University degree and 8 years of equivalent work experience.

· People & Time Management

· Microsoft MCSA or MCSE, AZ-104, MS-100 & MS-101 or current equivalent certification.

· VMware and/or Fortinet Certification. Both would be great

· In-depth knowledge of computer hardware, including IBM, Lenovo, &  Fortinet Firewalls.

· Application support experience with ConnectWise Automate & Manage.

· Client facing with excellent communication skills

Preferred Skills & Qualifications

· Experience with Apple, Datto, and Barracuda.

· Experience with desktop and server operating systems, including all Microsoft solutions.

· A desire to mentor, guide and motivate the technical staff to help them succeed.

Key To Succeed in This Role

· Strong understanding of the organization's goals and objectives.

· A "roll up your sleeves" attitude willing to manage the team and pickup the phone to log tickets when needed.

· Empathy, compassion, sense of humour.

· Exceptional written and oral communication skills.

· Outstanding interpersonal skills, with a focus on listening and questioning skills.

· Strong leadership skills.

· Ability to absorb and retain information quickly.

· Ability to present ideas in user-friendly language to non-technical staff and end users.

· Ability to take on challenges that require critical thinking and decision-making skills.

· Ability to effectively prioritize and execute tasks in a high-pressure environment.

· Experience working in a team-oriented, collaborative environment.

· Stay up to date with educational goals to further professional development.

· Don't take yourself too seriously.

WHAT THEY WILL OFFER YOU:

By joining our client, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. This company is where you can grow and develop your career in a meaningful way.

They have folks that have been with them for many years, some over 15 years. Their team members rarely leave the company.

Their team is everything to them and they take care of their people like they expect you to care for their clients.  They foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

Compensation:

· Competitive base salary.

· Competitive performance-based bonus plan.

· week vacation

· personal days per year

· Comprehensive health and dental benefits.

Additional Information

This job description does not constitute a written or implied contract of employment.

BoloNet Inc and our Client for this position are equal opportunity employers and value diversity in its workforce, encouraging applications from all qualified individuals.

BoloNet Inc and our Client for this position are committed to providing an inclusive and accessible candidate experience. We will work with you on an individual basis to meet any reasonable accommodation needs. Please let us know if you require any accommodation to participate in the recruitment and selection process.

By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status or valid work permit.

Please note:
Reference Checks, and/or Criminal Background Checks may be administered on suitably qualified candidates.