IT Service Support Specialist

Salary range:
$86,110.18 to $98,094.85 per annum (salary includes a 9.9% market adjustment)

Why choose us?

There is more to Pension Corporation than you might think. We are an award-winning organization with meaningful purpose-driven work, where staff have impact and create peace of mind for those we serve. We have cultivated an outstanding community rooted in respect, where employees are inspired to have courage, take action, and be at their best every day.

Our nine-year strategic plan,
Plan 20|30: Our Future is Insight
, will guide us from 2021 to 2030. To learn about our aspirations and objectives and how you can be a part of a people-focused organization that is grounded in operational excellence, visit

What we offer:

• Comprehensive extended health and dental benefits for you and your family
• Defined benefit pension program
• Health & wellness programs - lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program
• Incredible campus with collaboration spaces, sit/stand desks, and lots of natural light
• Ongoing training, professional development opportunities, and scholarship programs
• Opportunities to give back to the community and support not-for-profits
• Seasonal events and socials
• A robust awards/recognition program
• Discounts on BC Transit passes, travel and accommodation, cell phones and plans, and more

Work Model

This position is located in our Victoria, BC office and requires full-time on-campus presence. Additional requirements are determined by the role functions and operational needs of each business area.

We are seeking an
IT Service Support Specialist
to join our team in
VICTORIA, British Columbia, Canada.

As an IT Service Support Specialist, you will work with the Service Desk team, providing IT support to the organization through incident and request management. You will work to address complex or sensitive issues, review service metrics, identify repeat incidents and recommend corrective action, as well as manage major incidents. In addition, you will work closely and collaborate with network specialists, system/database/desktop administrators and software application specialists.

Working in a dynamic and time-sensitive environment, you will provide end user tier 1 and 2 support by diagnosing and resolving issues, such as password resets and application issues, to server/virtual machine deployments, networking, and application support. This is an exciting opportunity to bring your technical support expertise to our growing team.

Qualifications

Must have

• A College Diploma in Computer Science and three years of related experience; OR Certificate in Computer Science, Information Technology or related discipline and four years of related experience, OR an equivalent combination of education, training, and experience may be considered.
• A minimum of three years of recent client service focused experience in a Help/Service Desk or user support capacity in a complex environment.
• Two years of experience supporting Microsoft cloud technologies including, but not limited to Microsoft 365 / Office 365, Exchange Online, MS Teams, SharePoint Online, Microsoft Endpoint Manager (Intune), and other Microsoft Azure based services.
• One year of supervisory, managerial, or leadership experience.

Nice to have

Preference may be given to candidates with the following:

• ITIL v4 Foundation Certification.
• Demonstrated experience in incident, problem, and change management.
• Experience with user and application access management.
• Experience with Help Desk/Service Desk ticketing/tracking software.

To learn more about the
IT Service Support Specialist
position and to apply, please visit our website: IT Service Support Specialist - BC Pensions Career Site Careers

We thank you for your interest in working with us. You will be informed of your status in this competition as soon as possible.