Account Specialist I

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

The Account Specialist role is a strong career‑building opportunity for recent graduates or early professionals interested in retail operations, consumer goods, ecommerce, fintech, and trade/consumer marketing. In this role, you will support major Canadian retailers and learn the core business processes behind product launches, merchandising execution, inventory management, and promotional planning.

As part of InComm's National Retail Accounts team, you will work directly with key retail partners, supporting prepaid product programs, merchandising updates, and marketing initiatives. This role blends account support, operations coordination, and analytical reporting - offering exposure to a fast-paced, innovative, and continually evolving sector.

Retail Execution & Merchandising

• Execute internal and external processes for retail product launches, including new product listings, planogram updates, and inventory setup.
• Ensure flawless execution of weekly in‑store merchandising initiatives by reviewing field audits, tracking issues, and driving timely resolution.
• Coordinate store layout changes (openings and closings) and support the rollout of new fixtures.
• Design, update, and maintain store planograms.
• Support cyclical launches utilizing a third‑party merchandising partner to ensure on‑time execution across all retail locations.

Operations

• Manage store ownership changes and maintain key databases with accuracy.
• Contribute to continuous improvements in processes and documentation – For the implementation and maintenance of best practices

Sales, Marketing & Reporting

• Support strategic marketing initiatives and complete post‑promotion sales analysis and POP proof of execution.
• Provide reporting to merchants and internal teams to support program and promotional optimization.
• Stay informed on industry trends and advise how they can be integrated into sales, marketing, and retail strategies.

General

• Work cross‑functionally with Sales, Operations, Marketing, and Merchandising teams.
• Perform additional tasks and responsibilities as required.

• University undergraduate degree.
• 0–2+ years' experience in CPG, FMCG, corporate retail, distribution, marketing, or sales support (co‑op or internship experience considered).
• Knowledge of retail operations or trade marketing is an asset.
• Strong MS Excel, Pivot table and sales analysis and PowerPoint skills; Power BI is an asset.
• Proficient with all MS Office applications.
• French language skills are a plus.
• Valid driver's license and ability to travel occasionally (approx. 5%).

InComm Canada Prepaid Inc. is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier I