Lead POS Engineer – Applications

19 hours ago

Brampton, Ontario, Canada Enterprise Solutions Inc. Full time

Job Title:
Software Development Engineer – Applications (L4 Level)

(Lead Engineer – Applications)

Role Type:
Application Support & Development (Retail)

Role Summary

The Software Development Engineer – Applications (L4 Level) will own
complex technical issues
, lead in-depth root cause analysis, and drive
continuous improvement
across retail applications. This role involves providing advanced support, leading releases, mentoring junior engineers, and working closely with vendors and internal stakeholders to ensure system stability, performance, and scalability.

Key Responsibilities

  • Handle
    L3/L4 escalations
    from L2 teams and provide advanced troubleshooting.
  • Lead
    root cause analysis (RCA)
    and implement long-term corrective actions.
  • Coordinate with
    vendors and internal teams
    for fixes, patches, and upgrades.
  • Lead
    release management
    for major updates, enhancements, and deployments.
  • Perform
    impact analysis
    for proposed changes and new integrations.
  • Implement
    performance tuning, optimization, and preventive maintenance
    .
  • Mentor and guide
    L2 engineers
    ; review and approve technical solutions.
  • Drive
    automation
    for recurring operational tasks and monitoring.
  • Ensure compliance with
    security, architectural, and operational standards
    .
  • Support and enhance Oracle Retail applications, including:
  • Xstore POS
    customization and integrations
  • XOCS
    configuration and deployment
  • SIOCS
    workflows and integrations
  • MFCS
    merchandising operations and API integrations
  • Contribute to
    architecture, security, and operational design
    decisions.

Mandatory Skills

  • Strong understanding of
    retail systems
    (POS, inventory, merchandising).
  • Proficiency in
    SQL
    and
    Python
    .
  • Experience with
    API troubleshooting
    (REST-based services).

Required Technical Skills

  • Deep knowledge of
    POS systems
    and
    Oracle Retail applications
    .
  • Strong experience with
    SQL and PL/SQL
    .
  • Experience with
    middleware and integration technologies
    .
  • Ability to analyze
    application logs
    , debug code, and optimize performance.
  • Solid understanding of
    application architecture and system integrations
    .

Soft Skills & Leadership

  • Strong
    stakeholder management
    and communication skills.
  • Proven ability to lead technical discussions and decision-making.
  • Mentoring mindset with experience guiding junior engineers.
  • Ability to work in high-pressure production environments.

Preferred Qualifications

  • Bachelor's or Master's degree in
    Computer Science
    or a related field.
  • 5+ years
    of experience in application support and development.
  • Experience with
    ITIL
    processes and
    DevOps practices
    .

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