guest service supervisor

2 weeks ago

Sault Ste Marie ON PA S, Canada Quality Inn and Suites Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week
  • Education:
  • Expérience:
  • Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Tasks
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Process guests' departures, calculate charges and receive payments
  • Answer telephone and relay telephone calls and messages
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Provide customer service
  • Maintain an inventory of vacancies, reservations and room assignments
  • Computer and technology knowledge
  • MS Outlook
  • MS Windows
  • Work conditions and physical capabilities
  • Attention to detail
  • Personal suitability
  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Interpersonal awareness
  • Judgement
  • Organized
  • Team player
  • Screening questions
  • Are you authorized to work in Canada?
  • Are you available for shift or on-call work?
  • Are you willing to relocate for this position?
  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?
  • Do you live near the job location?
  • Employment terms options
  • Evening
  • Experience
  • 1 year to less than 2 years
  • Employment terms options
  • Morning
  • Day
  • Weekend
  • Other benefits
  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Support for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
  • Support for newcomers and refugees
  • Supports newcomers and/or refugees with foreign credential recognition
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
  • Support for Veterans
  • Provides awareness training to employees to create a welcoming work environment for Veterans
  • Support for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Support for mature workers
  • Applies hiring policies that discourage age discrimination
  • Provides staff with awareness training to create a welcoming work environment for mature workers
  • Supports for visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

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