Patient Service Coordinator

2 weeks ago

Vancouver, British Columbia, Canada Ocean Orthodontics Full time

Ocean Orthodontics has an exciting full-time opportunity We are looking for a talented Patient Service Coordinator to join our Vancouver, BC team. Canadian Orthodontic Partners provides support services to Ocean Orthodontics and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service experience in our clinics putting patient care above all else. Come join a team that shares, collaborates, and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.

What We Offer:

  • Competitive Hourly Wage + Quarterly Bonus.
  • Comprehensive Benefits Package including: Medical, Dental, Vision, and Orthodontic Coverage for employees and their families.
  • Educational Reimbursement Program.
  • Paid Vacation Days.
  • Real Career Growth Opportunities.

Key Responsibilities:

  • Greet every patient was kindness, enthusiasm and interest ensuring that everyone feels welcomed.
  • Communicate with the patients and guardians regarding their appointments. Provide answers pertaining to their orthodontic treatment, appointments, and office policies.
  • Answer all incoming calls and make detailed notes regarding important conversations with patients and their responsible parties.
  • Check voice messages, emails, mail, and pigeon chat regularly.
  • Complete 'New Patient Phone Slips' when booking new patients for consultations.
  • Gather insurance information and complete the insurance checklist.
  • Book and organize patient appointments.
  • Scan all information into the patient charts.
  • Use external software programs or call to confirm patient appointments.
  • Act as a liaison between the doctor and the patient.
  • Act as a liaison between the doctor and any other dental specialist or general practitioners.
  • Compose letters and other documents for communication as requested and required.
  • Enter initial contracts for patients.
  • Collect and process payments.
  • Manage recurrent payments, post day sheet, and prepare daily deposit.
  • Close the day and email corresponding documents to the Accounting lead.
  • Print practice reports as needed.
  • Print no show report and reschedule appointments.
  • Anticipate problems in the schedule and work with the Scheduling Lead or Manager to correct issues.
  • Ensure the patient lounge is always tidy.
  • Ensure the coffee station is clean and fully stocked.
  • Advise Lead or Manager if office stock is required.
  • Implement and maximize practice promotions – Advise and inform patients of current contests and other marketing objectives.
  • Introduce Smile Rewards to patients and allot points as needed.
  • Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
  • Complete monthly tracking sheets and checklists.
  • Perform any other tasks delegated or assigned by the office Lead or Manager.


•

Requirements:

  • Dental Office experience is an asset.
  • Must have customer Service experience.
  • Computer proficiency and the ability to learn new programs to include Microsoft Office Suite.
  • Excellent interpersonal and communication skills; written and verbal, an ability to make patients feel comfortable and at ease.
  • Great time management and organizational skills.

We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.

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