Optical Dispensing Technician

Optical Dispensing Technician

Who We Are:

Optical Studio is a local, independently owned optometry clinic with two locations dedicated to enhancing the way people experience life. Guided by our core values —Inspired, Compassion, Teamwork, Quality, Respect, and Timeliness —we create a supportive, patient-focused environment where patients and employees feel valued. Our team is passionate about delivering exceptional care and continuously growing together.

Who You Are:

You are a compassionate, reliable professional who puts patients first. You think critically, pay attention to detail, and thrive in a fast-paced, team-oriented environment. You are not afraid to ask questions, share ideas, and suggest improvements that make your role and the clinic even better. You lift up and support your teammates, genuinely investing in exceptional patient care. You are eager to learn, grow and contribute to a workplace that values Inspiration, Compassion, Teamwork, Quality, Respect, and Timeliness.

Position Purpose and Objectives

At Optical Studio, Optical Dispensing Technicians are at the heart of the patient experience, serving as trusted guides in our Eyewear Gallery and essential collaborators on our clinical team. Whether you're just starting your career, have experience in customer-facing roles, or hold a license as an optician, this role offers a meaningful opportunity to grow in a supportive, team-driven environment.

We're looking for individuals who bring energy, initiative, and a passion for people—those who thrive in a busy setting, enjoy helping others find products that fit their needs and style, and naturally connect with both patients and teammates. From recommending frames and lenses to finding vision solutions and making frame adjustments, every interaction is a chance to build trust and deliver quality care. If you take pride in your ability to communicate clearly, contribute to a team, and keep things running smoothly, we will support your growth every step of the way.

On-the-job training will be provided, and your primary responsibilities will encompass, but not be limited to:

• Welcome and guide patients and visitors through the gallery.

• Assist patients with selecting frames and lenses, providing recommendations based on prescriptions, patient needs, and budget.

• Educate patients on optical products, including frames, and lenses.

• Initiate and manage patient frames and lens orders.

• Precisely measure lenses for the best visual experience.

• Troubleshoot issues with new or existing prescription orders.

• Quality inspect and verifies lenses.

• Perform adjustments and repairs of eyewear.

• Provide follow-up with patients regarding the fit and satisfaction of their eyewear.

• Handle incoming telephone calls and respond to or redirect them to the appropriate department.

• Triage emergency calls during operating hours

Required Qualifications

• High School Diploma or equivalent

• Proficiency in Windows-based software and Microsoft applications

• Strong time management and organizational skills.

• Clear and professional verbal and written communication skills.

• Ability to set priorities, manage multiple tasks, and handle challenging situations with tact, professionalism, and diplomacy.

• Manual Dexterity

• Exceptional attention to detail, critical thinking, communication, and priority-setting skills with the ability to handle challenging situations tactfully and diplomatically.

These qualifications are assets, but are not required for the success of this role:

• Familiarity with an electronic records management system

• Previous experience in an optical environment

• Previous sales experience

• Canadian Certified Optometric Assistant (CCOA) certification

• Licensed Optician

What we offer:

• Comprehensive benefits program

• Store Discount

• Professional development opportunities

• Company events

• On-Site parking

Job Type: Full-time up to 40 hours per week.

Pay: Wage will correspond with experience and education.

Don't meet every single requirement? That's okay — we value diverse backgrounds and are open to candidates with related experience. If you are passionate about delivering exceptional patient care and want to work in a supportive, dynamic, and continuous learning environment, apply now to join our team

How to apply:

Send your resume to:

(subject line: Optical Dispensing Technician), or in person at the Lethbridge Office with Tammi or Victoria.

Closing date: February 15th or until a suitable candidate is found.

We thank all who apply. However, only those selected for an interview will be contacted.