IT Program Manager

Job Description

Are you a talented, creative and results-driven professional who thrives on delivering high-performing applications? Come join us

Global Functions Technology (GFT) is part of RBC's Technology and Operations division. GFT's impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

What will you do?

• Leads activities on planning, delivery, and implementation to ensure enterprise-wide strategic goals and objectives are accomplished within approved time frames, scope, and budget. Leads team & liaises with RBC business and service partners, including external third-party vendors. 
• Seeks input and prepares program roadmap, project, and/or implementation plans aligned with stakeholders' direction.
• Integrates plans at program level creating estimation models as required, refines plan, and manages performance against it.
• Create clarity out of ambiguity and quickly focuses the effort on the most value.
• Provides superior client experience and strengthens relationship within team.
• Establishes, develops, and maintains strong relationships with RBC business and Technology partners.
• Anticipates and quantifies tactical, operational, and strategic risks applying risk-based approach to forecasting.
• Establishes a process for the identification of issues. Resolves complex issues and escalates to executive/steering committee and manages resolution as required.
• Responsible for the development of program and project metrics including status reporting of KPIs.
• Manages scope using appropriate fact-based metrics/assumptions.
• Manages program level communications including status reports to executive stakeholders.
• Provides senior management with timely updates on operational program risks & issues.
• Champions & operationalizes strong program governance and execution assurance processes.

What do you need to succeed?

• Undergraduate degree
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project. Demonstrated leadership ability, with at least 5 years of experience managing large and complex transformation programs.
• Demonstrated strategic conceptualization, analytical and planning skills.
• Strong organizational, project management and time management capabilities.
• Expert knowledge of a broad spectrum of IT infrastructure, systems, and services, and a strong understanding of the financial services industry.
• Exceptional organizational change management skills and knowledge of best practices.
• Expert knowledge of program and project plan development & management, scheduling methodology, waterfall and iterative methodologies, program and project metrics, analysis, and status reporting.
• Demonstrated skill working effectively with a diverse group of key stakeholders and experience fostering an inclusive environment.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible working options fully supported.

#LI-POST

Job Skills

Business Oriented, Communication, Decision Making, Long Term Planning, Organizational Change Management, Program Management, Resource Coordination, Results-Oriented, Team Management, Time Management

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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