Field Service Representative

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

Job Summary
We have an immediate opening for a highly motivated, customer-focused
Field Service Representative
to strengthen our Customer Support presence in the Eastern Canada region. Reporting directly to the Manager of Field Support, this role serves as a key focal point for all aftermarket-related activities within an assigned geographic area, supporting Customers, Partners, and Suppliers. In collaboration with management, the successful candidate will co-develop and execute annual goals and objectives, while determining the most effective use of available tools and resources to achieve expected business and customer support outcomes.

Key Responsibilities

• Serve as the in-country / regional focal point for De Havilland Customer Support, representing De Havilland Aftermarket interests with assigned operators.
• Act as the primary on-site and regional interface between Operators, De Havilland, suppliers, and local regulatory authorities to support timely resolution of operational and technical issues.
• Review airlines practices and provides recommendations to reduce cost of aircraft ownership
• Analyze fleet reliability data, maintenance findings, and pilot reports to identify trends and develop action plans to improve dispatch reliability and operational performance.
• Influence and support operators in implementing De Havilland technical and operational recommendations to enhance aircraft availability and performance.
• Establish and maintain regular weekly and monthly customer touchpoints to review open action items, monitor progress, and drive timely closure.
• Effectively prioritize customer issues and escalate concerns within both the customer organization and De Havilland as required.
• Provide timely and accurate updates to De Havilland internal teams and management regarding key customer operational, maintenance, and reliability concerns.
• Lead and/or support in-region De Havilland start-up teams, field parties, and customer activities related to modifications, retrofits, product improvements, and damage repairs.
• Leverage and comply with De Havilland internal customer support, in-service, and ISE processes, including required reporting in accordance with established standards and schedules.
• Build strong, collaborative working relationships across customer organizations, De Havilland internal teams, suppliers, and regulatory authorities to enhance the overall customer experience.
• Perform required administrative and governance activities, including weekly and monthly reporting.
• Be available for domestic and international travel, including short-notice deployments, as operational requirements dictate.

Qualifications

• You have a community college diploma in Aviation Maintenance or equivalent.
• Endorsed Aircraft Maintenance Engineer License or equivalent
• You hold a Dash 8 AME or A&P or B1/B2 license and remain in good standing

Skills & Experience

• You have a minimum of 10 years of aviation experience in the operation, maintenance, modification and repair of multi-engines, commercial aircraft
• You have 5 yrs hands-on experience on De Havilland products, primarily Dash 8 series aircraft (100,200,300 and 400 series). DHC6 experience will be an asset.
• Excellent communication skills and with the ability to influence effectively at all levels (internal / external stakeholders), both written and verbally, with demonstrated tact and diplomacy.
• Maintain legal work status and obtain / retain any required security clearances
• Self-motivated, able to work independently, prioritize tasks, manage multiple time sensitive initiatives simultaneously

Why work at De Havilland?
De Havilland Canada is a Canadian-owned and operated aircraft manufacturer dedicated to providing rewarding opportunities in a diverse and welcoming workplace.

• Work with a team that makes a true difference in the world- making it possible for people to travel around the globe efficiently, comfortably and safely.
• We've manufactured over 5,600 aircraft including the most advanced turboprop in the air today. Our experience and expertise in constructing the highest performing aircraft in the industry is second to none.
• Our state-of-the-art manufacturing facilities are dynamic workplaces led by teams that support and encourage all employees.
• With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it's tradition as a leader in aerospace.

In addition to plenty of opportunities for career growth in a stimulating work environment, De Havilland Canada offers:

• Competitive wages
• Paid vacation
• Extended health benefits (medical, dental, vision, paramedical)
• Life insurance
• RRSP/DPSP Plan
• Employee and family assistance program

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.