Member Solutions Centre Representative

1 week ago

Winkler, Manitoba, Canada Access Credit Union Full time

End Date: February 7, 2026

Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

  • Do good
  • Be better
  • Own it
  • Move forward

The Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.

Key Responsibilities and Accountabilities

  • Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
  • Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.
  • Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
  • Proactively respond, identify and cross-sell products and service using an advice-based approach
  • Utilize open-ended questions and techniques to overcome business objections
  • Refer to the appropriate credit union specialist for lending and wealth management inquiries
  • Set up appointments with staff in the branches to further assist member's or contact members on behalf of departments within the branch.
  • Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.
  • Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.
  • Process non-registered and registered investment instructions using internal software and completing day-to-day tasks
  • Balance electronic ledger on a daily basis through the banking system
  • Work collaboratively with other team members to achieve organizational objectives
  • Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

What do you need?

  • Grade 12 diploma or equivalent
  • Must be enrolled in post-secondary education. Access Credit Union welcomes applications from post-secondary co-op students.
  • Preference is given to students who are pursuing business or applicable fields of study.
  • Highly motivated individuals who will build relationships and promote our products and services to existing and new members of the credit union
  • Someone who would like to work a minimum of 30 hours per week during the months of May through August
  • Attentive, detail-oriented people who can deliver excellent service

Employee Sub-Type

Student (Fixed Term)

Target End Date

Starting Salary

$20.00

If you are interested in this position, apply today Applications for the position close at 12:01 a.m. on the Job Posting End Date.

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