Branch Manager

1 day ago

Vancouver, British Columbia, Canada Aplin Full time

Our client, a well-established insurance brokerage with multiple locations across BC, is seeking a 
Branch Manager
 to lead a front-line team delivering Personal Lines and Autoplan services. This is a people-first leadership role where you'll ensure operational excellence, support team growth, and deliver an exceptional client experience every day. If you thrive on coaching, accountability, and driving results in a collaborative environment, this is a great opportunity to step into a leadership role with impact.

Benefits & Perks

  • Dental, extended health, and life insurance
  • Employee assistance program (EAP)
  • On-site parking
  • Paid time off
  • RRSP match
  • Stable, permanent full-time position

Responsibilities
Team Leadership & Culture

  • Coach and support a blended team across Personal Lines and Autoplan
  • Foster a positive, inclusive, and accountable team environment
  • Lead onboarding, hiring, and regular performance coaching
  • Reinforce open communication and shared success across the branch

Client Experience

  • Ensure 5-star client service across all interactions
  • Monitor renewals and follow-ups to drive retention and reduce rework
  • Support complex or escalated client situations professionally
  • Model proactive, client-focused service habits

Branch Operations & Compliance

  • Oversee scheduling, workflow, and daily branch operations
  • Ensure compliance with ICBC, insurer, and brokerage procedures
  • Track team metrics such as renewals, follow-ups, and lead activity
  • Manage a small book of personal lines business and back up auto
  • Partner with IT and Operations to maintain branch systems and tools

Cross-Functional Collaboration

  • Serve as a communication bridge between the branch and corporate teams
  • Provide insights to senior leaders to support alignment and service quality
  • Collaborate with People & Culture, Learning & Development, and other departments to address team readiness and continuous improvement

Qualifications

  • Level 2 General Insurance license required; CAIB or CIP considered an asset
  • Experience leading teams in an insurance or client-facing environment
  • Working knowledge of Personal Lines and ICBC workflows and standards
  • Proficient with Epic, Autolink, Policy Center, and insurer platforms
  • Strong organizational, leadership, and client-service skills
  • Successful candidates must pass background checks, including criminal record and credit check

At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.

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