Junior Call Centre Associate

1 day ago

Toronto, Ontario, Canada VIR Properties Full time $100,000 - $105,000

About the Role

We are looking for a confident and customer-focused Junior Call Centre Associate to support our marketing and customer engagement campaigns. This entry-level role is ideal for someone who enjoys speaking with people, building rapport, and gaining hands-on experience in a fast-paced, marketing-led call centre environment. You will play a key role in representing the brand, supporting customer enquiries, and contributing to lead generation and campaign success. Full training is provided.

Key Responsibilities

  • Handle inbound and outbound calls in line with marketing campaigns
  • Engage customers to promote products, services, and brand initiatives
  • Support lead generation and appointment setting activities
  • Respond to customer enquiries and provide accurate information
  • Maintain detailed records of customer interactions and outcomes
  • Support campaign tracking and performance reporting
  • Work closely with marketing and sales teams to ensure consistent messaging
  • Deliver a professional and positive brand experience on every call

Skills & Requirements

  • Confident and professional telephone manner
  • Strong communication and listening skills
  • Customer-focused and results-driven attitude
  • Ability to work in a fast-paced, target-driven environment
  • Good organisational and time-management skills
  • Basic computer and data entry skills
  • Reliable, punctual, and eager to learn
  • No previous call centre experience required, full training provided

What We Offer

  • Comprehensive training and ongoing coaching
  • Clear progression opportunities into sales, account management, or team leadership roles
  • Supportive and collaborative team culture
  • Hands-on experience working on live marketing campaigns
  • A dynamic and energetic working environment

This role is ideal for individuals looking to build a career in customer engagement, sales, or marketing within a call centre setting.

Salary: CAD Per annum

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