Service Writer/Parts Technician

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About the Company

For over twenty-five years, Westvac Industrial Ltd. has proven to be a leader in the municipal and industrial equipment industry. Founded in 1997, Westvac Industrial Ltd. has grown exponentially and offers unparalleled service, and inventory, throughout Western Canada. With our head office located in Acheson AB, Westvac covers all of Western Canada with branch offices in Saskatoon SK, Calgary AB, Surrey BC, and Winnipeg MB. Westvac specializes in three divisions and carries an extensive product line, including Heavy and Light Duty Vehicle Lifts, Hydro Excavators, Street Sweepers, Garbage Trucks, Fire Apparatus, Municipal Tractors, and a variety of other industrial equipment.

About the Role

We're looking for a Service Writer/Parts Technician to join our team in Saskatoon. Work in a recession-proof industry, enjoy job security and join a rapidly growing family-operated company that believes in promoting within. Presenting the right candidates with opportunities for growth.

Responsibilities

• Front counter /customer service.
• Establish and sustain customer relationships by ethically and professionally representing Westvac Industrial Ltd.
• Maintain customer profiles and contact information.
• Serve as the primary contact for customer inquiries and concerns.
• Provide customer quotes, and fulfill incoming customer orders via email or phone.
• Process internal /back counter work orders and issue or distribute parts, accessories, and supplies for internal usage.
• Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested.
• Prepare and ship external and internal orders received from other branches.
• Receive and sort incoming parts, accessories, and supplies, and participate in inventory counts, at least annually.
• Effectively source the best quality items available for the most reasonable cost.
• Perform parts runs as needed.
• Order and store items in an organized and accessible manner.
• Process work orders and maintain quantities, varieties, and locations of parts, accessories, and available supplies through our operating system: Intellidealer /CDK.
• Manage inventory levels of parts and equipment.
• Coordinate the maintenance of company vehicles, equipment, and building.
• Participate in and lead Safety Committee activities.

Qualifications

• A journeyman certification, apprentice or related experience as a parts technician.
• Experience as a service writer/advisor overseeing multiple schedules.
• Computer literacy and knowledge of office software programs.
• Proficiency in Microsoft Office (Excel, Outlook).
• Experience in Health & Safety functions.
• Excellent communication and customer service skills.
• Strong record-keeping skills.
• Mechanical knowledge or previous industrial equipment, or related parts experience.
• Valid driver's license, and abstract.
• Previous experience or certification in forklift operation.
• A high school diploma or equivalent is preferred.

Required Skills

• Ability to lift and carry heavy equipment components, parts, and tools weighing up to 50 lbs.
• Push /pull up to 250 lbs.
• Bending, climbing stairs, and stepladders intermittently, and standing, walking, and sitting for extended periods.
• Comfortable performing some outdoor tasks in various weather conditions.
• Proficient with equipment operation, and various tools.
• Adherence to safety policies, training procedures, and PPE requirements associated with the role.

Pay range and compensation package

A Service Writer/Parts Technician can range from $ $30.00 hourly. (dependent on experience and matched requirements).

• Dental Care
• Disability Insurance
• Extended Health Care
• Life Insurance
• RRSP Contribution and Matching Program
• Personal workstation, computer, and company vehicle to use for business purposes
• Business related expenses and fuel to be covered

Equal Opportunity Statement

Westvac Industrial Ltd. appreciates diversity and is proud to be an equal-opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all team members. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.

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