Customer Success Manager

3 days ago

Ottawa, Ontario, Canada Krila Consultancy Full time

Our client Edge Signal is an innovation-driven SaaS and AI technology company enabling organizations to scale intelligently through advanced edge computing, automation, and real-time data insights. They're expanding their presence and seeking a Senior Customer Success Specialist to ensure our customers achieve exceptional value and long-term success.

As a Senior Customer Success Specialist, you will be the trusted advisor for your customer portfolio—driving onboarding, adoption, value realization, and expansion. This role blends customer relationship management, technical understanding, commercial influence, and process building. It is an onsite position based in Kanata, collaborating directly with customers and internal teams.

What You'll Do
Customer Relationship & Success Management

  • Serve as the main point of contact for enterprise and mid-market customers.

  • Lead onboarding, training, and enablement to ensure quick and effective adoption.

  • Conduct regular business reviews to align platform capabilities with customer objectives.

  • Monitor customer health, usage patterns, and KPIs to anticipate risks and opportunities.

Revenue Growth & Upsell

  • Identify upsell and cross-sell opportunities within existing accounts.

  • Partner with the Sales team to drive renewals and expansion conversations.

  • Communicate ROI and product value to influence strategic decision-making.

Process, Enablement & Knowledge Development

  • Develop and maintain Edge Signal's Customer Success Playbook, continuously improving processes and best practices.

  • Actively contribute to Edge Signal's Help Center, producing and updating customer educational content.

  • Gather customer insights and feedback to guide Product and Engineering.

  • Support customer education through webinars, workshops, and onsite sessions.


What We're Looking For

  • Bachelor's degree required (Engineering degree is a strong asset).

  • 4–5 years of experience in Customer Success, Account Management, or Post-Sales roles within SaaS, AI, cloud, or high-growth tech environments.

  • Demonstrated success managing enterprise accounts and driving upsell opportunities.

  • Strong analytical skills, with the ability to interpret customer data and usage insights.

  • Exceptional communication, relationship-building, and presentation abilities.

  • Proficiency with CRM and CSM platforms (Salesforce, HubSpot, Gainsight, Totango).

  • Ability to collaborate effectively across Sales, Product, and Engineering.

  • Comfortable working onsite in Kanata multiple days per week.

Nice to Have

  • Experience working with AI, automation, or technical software solutions.

  • Background in creating playbooks, knowledge base content, or customer education materials.

  • Experience supporting customers with complex or technical deployments.

  • Customer Success Manager

    2 weeks ago

    Ottawa, Ontario, Canada Jitterbit Full time

    Company Description Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power...

  • Customer Success Manager

    20 hours ago

    Ottawa, Ontario, Canada Jitterbit Full time

    Company Description Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power...

  • Customer Success Manager

    16 hours ago

    Ottawa, Ontario, Canada Barracuda Full time

    Job ID Come join our passionate team Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers...

  • Customer Success Manager

    9 hours ago

    Ottawa, Ontario, Canada Barracuda Networks Inc. Full time $63,000 - $83,000

    Job ID Come join our passionate team Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers...

  • Customer Success Manager

    15 hours ago

    Ottawa, Ontario, Canada Krila Consultancy Full time

    Our client Edge Signal is an innovation-driven SaaS and AI technology company enabling organizations to scale intelligently through advanced edge computing, automation, and real-time data insights. They're expanding their presence and seeking a Senior Customer Success Specialist to ensure our customers achieve exceptional value and long-term success. As a...

  • Customer Success Manager

    9 hours ago

    Ottawa, Ontario, Canada Krila Consultancy Full time

    Job description Our client Edge Signal is an innovation-driven SaaS and AI technology company enabling organizations to scale intelligently through advanced edge computing, automation, and real-time data insights. They're expanding their presence and seeking a Senior Customer Success Specialist to ensure our customers achieve exceptional value and...

  • Customer Success Manager- Remote

    2 weeks ago

    Ottawa, Ontario, Canada Jitterbit Full time

    Company Description Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power...

  • Customer Success Manager- Remote

    22 hours ago

    Ottawa, Ontario, Canada Jitterbit Full time

    Company Description Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power...

  • Customer Success Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Zerotek Full time

    NOTE: This role is open to candidates based in Canada only.Location: Remote (Canada, preference for EST time zone)Type: Full-timeCompensation: $60-75K CAD + equityReporting to: Head of Customer SuccessAbout ZeroTekZeroTek is a profitable, remote only, employee-owned B2B SaaS company that provides a Secure Identity Access and Business Management platform...

  • Customer Success Manager, Public Sector

    18 hours ago

    Ottawa, Ontario, Canada Cohere Full time

    Who are we? Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we...