Front Office Agent

6 days ago

Rama Ontario, Canada Gateway Casinos and Entertainment Limited Full time

Description
Position at Casino Rama Resort
Job Type: Part-Time
Wage: Start Rate $ Hour Rate: $ Year: 24.63
The Gateway to Your Future
As the Front Office Agent, you set the tone for the guest experience. You start the Gateway experience for our visitors by delivering a welcoming energy that helps ensure a memorable experience for our guests. If you love working with the public, being part of a growing and supportive team, Gateway wants to hear from you.

We Provide

  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Key Responsibilities

  • Completes all daily shift check lists.
  • Pre-registers incoming bus groups and packages.
  • Provides retail quotes and reservations as required.
  • Checks guests in and out, utilizing the LMS system.
  • Provides guests with information regarding daily events to prompt our services and products.
  • Responds to guests concerns, comments, and questions in a professional and timely manner.
  • Maintains guest confidentiality.
  • Handles all transactions in an accurate manner; report errors immediate to supervisors.
  • Performs all billing, discounted rates and retail rates billing as required.
  • Completes daily reports as assigned by management and other duties assigned by management.

What You Bring

  • Front Desk experience in a fully automated hospitality environment is preferred.
  • Hotel and Hospitality Diploma is preferred.
  • Excellent customer service skills
  • Ability to work well in a fast-paced business environment and well under pressure.
  • Able to talk and type at the same time and be able to type 60 WPM (will be tested).
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to walk and stand for prolonged periods (regular work shift is eight hours).
  • Able to bend twist and lift up to 50 pounds.
  • Knowledge of LMS, CRS, VISIONLINE, rGUEST, and WEBWORKS are an asset.

Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at See for yourself what it's like to be on a team that values your vision, skill and energy.

Apply Now
Not the right fit this time? Follow us on our careers social media pages

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.
This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.

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