Current jobs related to Customer Success Manager - Toronto, Ontario - Cloudtalk

  • Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Dye & Durham Corporation Full time

    Department:SalesLocation:TorontoDescriptionThe Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham's products and services. Acting as a trusted advisor and primary point of contact, the CSM will focus on building long-term relationships, enhancing customer satisfaction, and driving retention...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Certn Full time

    Who We Are At Certn, we're revolutionizing background screening with The World's Easiest Background Check — fast, global, and powered by tech. We're not about outdated processes and red tape. We're about innovation, speed, and impact. If you're looking for a place where ownership, collaboration, and creativity thrive, this is it.The Opportunity: The...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Certn Full time

    Who We AreAt Certn, we're revolutionizing background screening with The World's Easiest Background Check — fast, global, and powered by tech. We're not about outdated processes and red tape. We're about innovation, speed, and impact. If you're looking for a place where ownership, collaboration, and creativity thrive, this is it.The Opportunity:The Customer...

  • Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Enable Full time

    At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we're creating a...

  • Customer Success Manager

    4 days ago

    Toronto, Ontario, Canada Cira Apps Ltd Full time

    Cira Apps Limited is a SaaS company with solutions that enhance Office 365 productivity for iPhone and Android business users. CiraSync, the flagship product, is used by more than 12,000 companies to provide productivity gains and cost savings of contact and calendar automation. Cira Apps Ltd is a B2B provider of high-quality enterprise software, and our...

  • Customer Success Manager

    2 days ago

    Toronto, Ontario, Canada Novisto Full time

    We're seeking a driven and detail-oriented Customer Success Manager to own and lead Enterprise customer relationships with confidence and creativity. In this role, you'll take charge of roughly 20 accounts, ensuring every detail is managed and every interaction delivers value. You'll collaborate with analysts, product, engineering, and business teams to...

  • Customer Success Manager

    3 days ago

    Toronto, Ontario, Canada Belcan Full time

    Job DescriptionJob Title: Customer Succ ManageressLocation: Toronto, ONRemoteWe are helping our client find an experienced Canadian based customer success professional to jointheir growing international team.The Enterprise Customer Success Managers (ENT CSMs) work with customers throughout their post-sales journey to make sure customers are successfulThe ENT...

  • Customer Success Manager

    2 days ago

    Toronto, Ontario, Canada Introhive Full time

    About IntrohiveIntrohive is an AI-powered Relationship Intelligence platform that helps firms break down data silos and unlock actionable relationship insights that drive collaboration and growth.Since launching in 2012, we've grown significantly, but our mission remains the same: to transform how companies manage, nurture, and leverage relationships to...

  • Customer Success Manager

    21 hours ago

    Toronto, Ontario, Canada IntroHive Full time

    About IntrohiveIntrohive is an AI-powered Relationship Intelligence platform that helps firms break down data silos and unlock actionable relationship insights that drive collaboration and growth.Since launching in 2012, we've grown significantly, but our mission remains the same: to transform how companies manage, nurture, and leverage relationships to...

Customer Success Manager

3 weeks ago

Toronto, Ontario, Canada Cloudtalk Full time

Global SaaS Scale-up | $28M Series B Investment
Personalized 1:1 Coaching
Toronto | Hybrid, 4 days in-office

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. 

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. 

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead

As a Customer Success Manager, you'll take ownership of onboarding, maximizing adoption, and ensuring long-term customer success for our clients - leading to seamless renewals.

This role is perfect for a product-focused and technically curious professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you're looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you.

What's in it for you?

Be part of one of Europe's fastest-growing SaaS companies
Work with cutting-edge AI products in a high-growth market
Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our Life at CloudTalk on Instagram
Have a front-row seat in our journey to $100M ARR

What You'll Work On
  • Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk.
  • Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
  • Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
  • Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation.
What Makes You a Great Fit
  • Customer-first mindset – you thrive on making customers successful.
  • Data-driven & analytical – you're comfortable working with Excel/Sheets, BI dashboards, and customer insights.
  • Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
  • Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
  • Proven experience – you've worked in Customer Success/Support or Onboarding, in a SaaS company.
  • Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
  • Language skills – business fluency in English and Spanish
Why You'll Love Being a CloudTalker

Growth:
1-1 Coaching sessions with our resident communications advisor
Leaders Academy & Learning and Development Budget

Flexibility:

Unlimited Paid Time Off
Home Office Budget
Volunteering Days
MacBook for work 

Well-being:
Recharge Fridays once per quarter
Fitness Allowance
Private HealthCare

Connectedness:
Referral bonuses
Virtual & physical team buildings
Company merchandise

What to Expect in Our Hiring Process

Intro Call – Meet our Talent Acquisition Team
Interview with the CX leaders
Case Study Presentation – Show us your skills
Culture Bar Raiser Call
Offer

Apply now and be part of our journey to $100M ARR

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.