Revenue Operations Manager

Title: Revenue Operations Manager 
Salary: $90,000 -$130,000 based on experience
Status: Full-time open vacancy   
Location: Markham/Thornhill, ON (hybrid)
Reporting Manager: COO 

About Us: 

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.    
 
Our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we'd love to learn more about you    

Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers' happiness and success.    

Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.    

Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures.   

Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing. 

About You

As a Revenue Operations Manager, you are the architect of our revenue engine. You sit at the intersection of Marketing, Sales, and Customer Success, using data to identify inefficiencies, surface insights, and drive smarter decisions across the full customer lifecycle.

You do more than report numbers, you uncover the why behind performance. From analyzing Customer Acquisition Cost by channel to diagnosing funnel drop-offs between SDRs and AEs, your work directly influences where we invest, how we sell, and how we scale. You are a trusted, neutral partner who brings clarity and accountability to revenue discussions.

Responsibilities

• Act as the operational bridge between Marketing, Sales, and Customer Success to ensure shared definitions, consistent reporting, and aligned revenue goals.
• Translate complex performance data into clear, actionable insights for executives and frontline leaders.
• Analyze Customer Acquisition Cost (CAC) and Return on Ad Spend (ROAS) across all marketing channels (e.g., Google, Facebook, partner referrals), providing clear recommendations on where to increase or reduce spend based on downstream revenue impact.
• Identify funnel drop-off points across the buyer journey, including SDR qualification, SDR-to-AE handoffs, demo conversions, and deal closing stages.
• Build and maintain win/loss analysis frameworks to systematize feedback on why deals are won or lost, enabling Sales, Marketing, and Product teams to refine strategy.
• Partner with Sales Leadership to define and enforce clear entry and exit criteria for each pipeline stage to improve forecast accuracy and pipeline hygiene.
• Optimize lead scoring and routing logic to ensure high-intent leads reach SDRs quickly while lower-quality leads are nurtured efficiently.
• Own the integrity of the revenue tech stack, ensuring clean data, seamless integrations, and a single source of truth across CRM and marketing automation platforms (e.g., Salesforce, HubSpot).
• Build and maintain revenue forecasts that incorporate lead volume, conversion rates, sales cycle length, and historical performance trends.
• Collaborate with leadership to set realistic quotas, targets, and capacity plans rooted in actual funnel data rather than assumptions.
• Advanced Prospecting Orchestration: Architect the "intelligence layer" between raw scraped data and BDR outreach by building automated workflows to maintain list hygiene, segment businesses by niche, and leverage AI to generate high-relevancy personalization at scale, ensuring every outbound touchpoint is tailored to the specific studio rather than a generic template.

Requirements

• 3+ years of experience in Revenue Operations, Sales Operations, or Marketing Operations, ideally within a B2B SaaS environment.
• Strong analytical mindset with the ability to work confidently with large datasets and answer complex performance questions.
• Expert-level experience with CRM platforms such as Salesforce or HubSpot, and data visualization tools such as Looker, Tableau, or Excel.
• Experience leveraging AI to personalize outreach at scale.
• Proven ability to communicate complex insights clearly and influence stakeholders across teams and seniority levels.
• Highly process-oriented with a passion for building scalable systems and eliminating inefficiencies.
• Comfortable operating in a fast-paced, evolving environment with high accountability standards.

Why Work With Us?   

• Work with a passionate, dynamic, and fast-growing team dedicated to making a meaningful impact in the wellness industry. 
• Competitive salary, vacation, and benefits package. 
• Hybrid work environment with opportunities for career growth and development. 
• Work in a culture that values creativity, collaboration, and continuous learning.  

Please note that only those selected for an interview will be contacted.   

We appreciate you taking the time and look forward to reviewing your application 

WellnessLiving is proud to be an equal opportunity employer. We base employment decisions solely on qualifications, experience, and business needs. We do not tolerate discrimination or harassment of any kind. All qualified applicants will receive consideration without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital or family status, or any other status protected by applicable laws. 

We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.