Director of Workflow Engineering

6 days ago

Edmonton, Alberta, Canada W3Global Full time

My client is seeking a Director of Workflow Engineering with deep technical capability and a strong analytical mindset. This is not a traditional legal-industry operations role. We run a data-driven practice, and we need someone who can design, refine, and scale operational systems with the help of software, automation, and performance analytics.

The Director of Workflow Engineering will oversee firmwide operational performance and will be responsible for building the next generation of our internal systems - including workflow automation, dashboards, metrics, and integrations between Filevine, Domo, and custom-built software.

Key Responsibilities

  • Work directly with developers to design and implement custom software tools, automations, and Filevine add-ons
  • Identify inefficiencies and build scalable workflows that increase velocity, reduce friction, and drive measurable results
  • Oversee project management for all operational initiatives, including rollout, training, and change management
  • Build and refine SOPs across all functional teams for consistency and accountability

What We're Looking For

  • Strong technical competency - fluent in working with developers, APIs, automation tools, CRMs, and analytics platforms
  • Serious data literacy - can interpret metrics, build reporting logic, and create dashboards that drive behaviour
  • Experience running operations in a high-volume professional services environment (law, insurance, finance, medical, etc.)
  • Proven ability to manage complex projects and implement firmwide system changes
  • Ability to understand workflow friction and redesign processes from the ground up
  • Calm, structured problem-solver who makes decisions based on evidence, not instinct
  • Excellent communication and leadership skills; able to work closely with owners, lawyers, and staff
  • Comfortable in a fast-moving, demanding environment where expectations are high and ambiguity is common

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