Manager, Facilities Operations

What You'll Do
The Manager, Facilities Operations leads day‑to‑day building operations, compliance, and workplace experience across six Ontario offices—three in Oakville, one in St. Catharines, one in Welland, and one in Mississauga. The role manages the onsite Facilities Operations employees, partners closely with a peer Facilities Operations manager/team supporting other offices and reports directly to the Vice President of Corporate Real Estate.

• Team leadership & development: Lead, coach, and develop the Facilities Operations team; plan coverage, training, performance feedback, and succession planning.
• Budgets & financial stewardship: Manage Canadian Tire Financial Services facilities and food services operating budgets (forecasting, variance analysis, cost control).
• Capital planning: Support development of the five‑year repair & maintenance capital plan (asset condition insights, lifecycle forecasts, replacement timing).
• Compliance & inspections: Oversee monthly building inspections; complete reviews/sign‑offs to meet legislative requirements (e.g., OHSA, Ontario Fire Code, Ontario Building Code, WHMIS).
• Preventative maintenance: Own PM programs and annual inspections; ensure CMMS schedules, vendor certifications (e.g., TSSA), and documentation are complete/current.
• Vendor & contract management: Manage third‑party vendors (scheduling, supervision, quality control, SLAs/KPIs, continuous improvement).
• Procurement support: Partner with Procurement on sourcing/renewals; review, approve, and issue POs; reconcile invoices and ensure service value.
• Landlord relations: Serve as the primary point of contact with landlords for assigned offices (operations, security, parking, common areas).
• Workplace Solutions collaboration: Coordinate workstation configurations, small projects, and add/move/changes (MACs) with Workplace Solutions; ensure change communications and site readiness.
• Workplace experience programs: Support programs such as meeting‑room governance, food & beverage services, parking administration, and lost & found.
• Stakeholder communications: Communicate proactively with local office leadership and key stakeholders; provide operational updates, service announcements, and risk escalations.
• Records & reporting: Maintain accurate records (inspections, permits, warranties, service logs, compliance attestations); prepare dashboards and operations reporting.
• Incident response: Ensure after‑hours/on‑call coverage for urgent building issues; lead root‑cause analysis and corrective actions.

What You Bring

• Post‑secondary education in Facility Management, or related field (equivalent experience considered).
• 7–10 years progressive facilities operations experience, including team leadership and multi‑site responsibility.
• Strong knowledge of building systems (HVAC, electrical, plumbing, life‑safety), maintenance methodologies, and compliance requirements
• Proven vendor management and contract administration skills; experience supporting procurement, RFPs, and PO/invoice workflows.
• Budget management expertise (forecasting, accruals, variance analysis) for facilities and food services operations.
• Proficiency with CMMS/CAFM systems and Microsoft 365; comfort with data‑driven reporting and KPIs.
• Excellent stakeholder communication, customer‑service orientation, and issue resolution; ability to influence across functions.
• Valid driver's licence and ability to travel regularly between assigned offices; ability to support occasional after‑hours activities.
• Professional certification (e.g., IFMA CFM/FMP, BOMA RPA/SMA) considered an asset.

We're always looking for great talent In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our typical hiring range is between $81,000 - $131,000. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.

This posting represents an existing vacancy within our organization.

About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.