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Service Manager
3 weeks ago
Leggat Auto Group is looking for a Service Manager in the West GTA (Burlington/Hamilton area) Are you ready for your next career challenge? Apply with the Leggat Auto Group today
This position is responsible for working attentively in overseeing and managing the service process and experience in its entirety. The Service Manager is devoted to ensuring safety and customer satisfaction as well as overall department success. A key objective of the Service Manager is to create brand loyalty. The Service Manager is focused on upholding and promoting our dealership's value and brand standards to create an unparalleled customer experience in the service department. As a team player, the Service Manager strives to develop collaborative relationships throughout the dealership.
About Us
Established in 1922, Leggat Auto Group is a family-owned business with 11 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you're looking for your perfect vehicle, service, repairs, or parts, our team of over 600 dedicated employees is here to help you find solutions. At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.
Responsibilities
- Oversee all aspects of the dealership service department, including operational performance, operational & maintenance costs, the safety of operation, plus compliance with applicable laws and regulations
- Directs procurement of all types of company-owned-and-operated automotive equipment, materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities.
- Assist in problem-solving, and diagnosing vehicle problems.
- Work with the manufacturer when needed.
- Prepare reports both for staff and management tracking departmental performance, as well as monthly forecasting
- Assist Service Advisors with customers when needed.
- Schedule staff to cover the hours of the department.
- Oversee hiring, training, supervising, and coaching of service department employees.
Qualifications
- 3 years of previous Dealership Service Advisor or Service Management experience is required.
- Previous experience leading a team of 10-20 staff is required.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
- Constant refinement of process to be more efficient in all aspects of service
- Possess a strong aptitude for technical/mechanical repairs.
- Be a champion for delivering excellent service 100% of the time.
Why Work for Leggat Auto Group:
- Career Growth Potential with 12 Dealerships and over 640 Employees strong
- Drug, Dental and Extended Health Benefits
- Travel, Life Insurance and AD&D
- Consult+ Employee Assistance Program (EAP)
- Employee Recognition and Events
- Employee Pricing on Vehicle Purchases and Parts and Services
- Goodlife Membership Discounted Corporate Rate
- Leggat Care Foundation, we support the communities in which we live and work
- We represent 80% of the Car Manufacturer Brands
- Free Parking
Additional Information:
Our Company proudly provides equal employment opportunities for all employees and applicants. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in any aspect of the selection process.
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest
