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Account Manager

2 weeks ago

Moncton, New Brunswick, Canada Create Compounding Pharmacy - Moncton Full time

Welcome to Create Compounding Pharmacy

We are one of Canada's fastest-growing compounding pharmacy groups, now operating world-class facilities in Calgary, Toronto, Vancouver, and Moncton. As we continue to expand nationally, we are seeking a driven and relationship-focused Account Manager to join our Moncton team.

Role Overview

As an Account Manager, you will play a key role in strengthening partnerships across Atlantic Canada, supporting prescribers, and introducing Create's compounding capabilities to new clinics. You will be responsible for territory management, customer development, and ensuring a seamless onboarding and service experience for our valued partners.

You will also work closely with our operating pharmacists and operations team to help connect sales opportunities with operational capabilities—ensuring prescribers receive accurate information, timely support, and a consistent Create-level experience.

Key Responsibilities

  • Analyze and manage your assigned territory to identify growth opportunities
  • Develop and execute a structured, strategic business plan
  • Present product lines, services, and solutions while addressing customer questions and concerns
  • Organize educational sessions, presentations, and partnership meetings
  • Maintain accurate administrative follow-up, including CRM management and activity tracking
  • Conduct proactive outreach, prospecting, and relationship-building
  • Lead customer acquisition, onboarding, and ongoing support

Operations Collaboration

  • Liaise regularly with operating pharmacists to coordinate product information, formulations, timelines, and service commitments
  • Provide feedback from clinics to the pharmacy team to ensure smooth, aligned operations
  • Help bridge the gap between sales and operational execution, ensuring clients receive accurate expectations and consistent follow-through
  • Contribute to internal communication loops between sales, pharmacy, and leadership teams

Travel Requirements

  • Regular local travel within the Moncton region and surrounding areas to visit clinics, hospitals, and veterinary partners
  • Occasional overnight travel within Atlantic Canada for territory coverage, conferences, customer meetings, or regional events
  • Valid driver's licence and reliable transportation required

What We're Looking ForSoft Skills & Attributes

  • Highly personable, confident, and approachable
  • Strong communication skills with a willingness to learn
  • Motivated, resilient, and able to handle sales rejection with professionalism
  • Organized, creative, and able to thrive in a fast-growing environment
  • Collaborative team player with strong problem-solving abilities

Preferred Qualifications

  • Background in pharmacy, healthcare, or veterinary services (asset)
  • B2B sales or account management experience (asset)
  • Demonstrated excellence in customer service

Compensation

  • Base Salary: CA$50,000 annually
  • Additional Incentives: Performance-based commission structure

Job Types: Full-time, Permanent

Pay: $50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match

Work Location: In person