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Technical Support Analyst Co-op
2 hours ago
Job Type:
Intern/Co-Op (Fixed Term)
Department:
Hourly Wage:
$23.49
Close Date (closes at 12:00 am on date noted below):
February 14, 2026
Openings:
1
Position Summary
About Milton
Join one of Ontario's fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.
Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.
What We Offer?
This co-op is eligible for the following:
- Hourly rate: $23.49
- Employee Assistance Program
- Employee perks/discounts: Discount on Active Living Pass and Perkopolis
Reporting to the Manager, Technology Infrastructure & Client Support, this position monitors and logs incoming avenues of communication within the Information Technology division, resolving all incidents and service requests coming into and assigned to the Service Desk. This role is responsible for tracking the lifecycle of customer issues and requests, providing service operation support and striving for first-call resolution responses in order to streamline service delivery and ensure staff can perform their day-to-day tasks without interruption. They will provide timely follow-up to customer requests, escalating incidents when considered appropriate and necessary to maintain SLA expectations.
- Number of opening(s) – 1
- Approximate term – March – August, 2026
- Hours of work – 35 hours per week, Monday to Friday
Major Job Responsibilities
- Provide service operation support, including incident management, problem management, and request fulfillment in order to re-establish normal business functions as quickly as possible.
- Diagnose customer issues in-person or remotely, implement workarounds, and resolve underlying problems in order to limit customer impact and restore business services as quickly as possible; fully documenting all pertinent information throughout process lifecycle.
- Access software updates, drivers, knowledge bases, and internal/external FAQ resources on the Internet/Intranet to aid in problem resolution.
- Escalate requests and problems (as required) to internal colleagues, third-party partners or the team lead.
- Establish relationships and strengthen rapport with service desk customers through daily in-person, phone, or email interactions.
- Perform regular maintenance tasks, including security/permission audits, and security update deployments; according to established Change Management processes.
- Install, configure, test, maintain, monitor, and troubleshoot customer hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
- Designs and implements desktop archiving/rebuild procedures; perform workstation rollouts and upgrades via Windows Deployment Services.
- Maintain a thorough and accurate asset inventory of all computers, monitors, printers, mobile devices, and other peripheral equipment.
- Prepare decommissioned hardware for disposal/auction according to established organizational processes and guidelines.
- Maintain up-to-date knowledge of hardware and software contracts.
- Creates and maintain help sheets, guides and FAQ lists to increase computer literacy and self-sufficiency amongst internal staff.
- Reinforce Service Level Agreements (SLAs) to manage customer expectations.
Education & Experience
Education and Experience
Minimum Qualifications:
- Currently enrolled in or recently graduated from a post-secondary diploma or undergraduate degree in computer science, engineering, or information technology.
- Fundamental understanding of Information Technology Infrastructure Library (ITIL) Service Operation processes.
- Strong relationship management skills with a focus on active listening and a demonstrated ability to communicate technical information in manner and medium appropriate for the business needs.
Preferred Qualifications:
- Experience working in Information Technology Service Desk Operations with troubleshooting knowledge of business hardware, software, and solutions is preferred.
- ITIL v3 certification preferred.
- Comptia A+ preferred.
This posting is for an existing job vacancy.
How to Apply
Interested applicants should apply online at
under the Employment Opportunities section. The job posting closes at 12:00 am on February 14, 2026. Interested applicants, please ensure to apply by 11:59 pm on February 13, 2026.
Accommodations
Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.
In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.
The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practice.
We thank all who apply, however only those selected to move forward in the process will be contacted.
