Assistant Manager, QSC Public Liaison and Recruitment
1 week ago
The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.
The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution.
In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.
Job Summary
Queen's Stucons (QSC) is a student safety service that embodies the unique idea of students being responsible for students. QSC works to uphold the AMS and university rules and regulations at sanctioned events and venues. Most often, we can be found working at Clark Hall Pub, The Grad Club, the Queen's Pub (QP), concerts, speaker series, conferences, and formal events. QSC is the only service of its kind in North America, which represents the commitment of the AMS to the tradition of students' abilities to lead and supervise each other. QSC offers an exciting and dynamic work environment, where challenges regularly require staff to make sound judgments and leadership decisions while interacting with staff and students from a large diversity of backgrounds.
Competencies
- Accountability
- Communication
- Cultural Sensitivity
- Problem Solving
- Conflict Management
- Time Management
- Customer/Client Focused
Job Duties
- Engage student body and participate in regular recruitment activities through out the year
- Develop a thorough understanding of on- and off-campus resources
- Be responsible for a minimum of 1 on-call shift per week
- Stimulate internal engagement by planning staff and volunteer socials in collaboration with the Head Manager and Logistics Manager
- Manage marketing social media accounts to maintain the departments' brand and image
- Organize video and photoshoots to generate visual media and to use in marketing and promotional material
- Design, order, and market the QSC merchandising line
- Create and maintain a marketing calendar to ensure consistent advertising throughout the year
- Have a thorough knowledge of AMS Visual Identity Standards, and ensure all advertisements meet these standards
- Create promotional materials and graphics for online and physical marketing including rave cards, brochures, posters, and other signage
- Ensure that employees adhere to all health and safety regulations
- Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
- Schedule and be present for the termination and discipline meetings
- Exhibit a working knowledge of service staff portfolios
- Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
- Oversee the day-to-day operations, in collaboration with the Head Manager
- Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Maintain a calm demeanor during periods of high volume or unusual events to keep the service operating to our level of standards, and to set a positive example for your team
- Maintain positive working relationships with relevant stakeholders related to all portfolios
- Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals
- Oversee staff to ensure work is being performed according to established standards
- Coordinate activities with the Senior Manager by scheduling work assignments, setting priorities, and delegating work accordingly
- Participate as an active member on hiring panels to keep the service adequately staffed
- Ensure that all employees comply with company policies, procedures, and ethical standards
- Attend and fully participate in all in person and virtual meetings
- Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
- Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
- Complete other duties as assigned
Job Requirements
- Ability to identify measures of performance and actions needed to improve or correct performance
- Ability to remain calm and poised in urgent situations
- Ability to supervise and motivate a team to achieve and exceed their goals
- Sound analytical thinking, planning, prioritization, and execution skills
- Demonstrated project management skills
- Ability to delegate, set expectations, and monitor progress of all direct reports
Work Conditions
- Interaction with employees, management, and the public at large
- Operation of desktop computer and peripheral
The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.
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