Senior Subrogation Adjuster

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for a Senior Subrogation Adjuster - Multiline to join our team in the West 

Join us and contribute to an innovative and dedicated team committed to excellence in claims management

What You'll Do:

• Conduct investigations into large and complex losses within auto and property, striving for prompt and equitable recoveries that align with our corporate policies and standards.

• Formulate strategic action plans for investigations by identifying necessary contacts, evaluating collection feasibility, and determining potential legal actions.

• Gather and analyze claim details by collecting reports and statements from customers, witnesses, and other pertinent parties or experts to assess damage, liability, and recovery opportunities.

• Engage in negotiations with third parties, legal representatives, and insurers to settle claims effectively.

• Utilize litigation to effectively oversee the litigation portion of collections files.

• Attend court proceedings or hearings as needed, providing essential information on claims.

• Deliver exceptional customer service to both external and internal clients.

• Respond to inquiries regarding investigations and claims processes.

• Maintain robust communication channels with claims departments and collaborate with adjusters, experts, management, and other claims representatives on technical and administrative matters.

• Cultivate productive relationships with service providers, monitoring their performance to ensure adherence to professional and corporate standards.

• Identify areas for process improvement and suggest policy or procedural changes to maintain quality service and competitive edge.

• Mentor, guide, and provide technical advice to regional file handlers to ensure consistent and effective claims handling and support long term succession planning.

• Execute additional duties as assigned.

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What You Bring:

• A university degree or an equivalent combination of training and experience relevant to the role.

• At least 5 years of experience in handling property, auto, casualty, and/or subrogation claims.

• A high level of knowledge of the litigation process; experience in collections is an asset.

• Exceptional written and verbal communication skills.

• Strong attention to detail and critical thinking abilities.

• Excellent time management skills.

• Completion or pursuit of a Chartered Insurance Professional (CIP) designation is an asset.

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.