Business Analyst

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

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This is a 12-month contract role based in Calgary, AB.

We are seeking a results-driven Business Analyst/Project Manager to join our team. In this role, you will work directly with business stakeholders and technical teams to guide initiatives from requirements gathering through development, deployment, and sustainment. You will also serve as a project leader, driving agile projects to successful completion and operationalization.

Roles and Responsibilities

• Partner with business and technical teams to design and deliver technology solutions that meet both functional and technical requirements.
• Serve as a business process analyst and subject matter expert for workflows, system behaviour, and technical integrations.
• Lead the elicitation, documentation, and prioritization of requirements using Agile practices such as user stories, acceptance criteria, backlog refinement, and sprint planning.
• Translate business needs into clear, actionable requirements, user stories, and supporting documentation.
• Build strong working relationships with stakeholders across operations, IT, and leadership, acting as a trusted liaison between business and technical teams.
• Develop domain expertise through hands-on learning of internal systems, data models, and workflows to ask insightful questions and validate requirements.
• Participate in technical discussions, bringing a business-informed perspective to ensure alignment between intended outcomes and system constraints.
• Support solution design sessions by clarifying requirements, answering domain questions, and identifying dependencies or risks.
• Work closely with developers and QA teams to ensure shared understanding of workflows, edge cases, and expected behaviours.
• Manage changes, decisions, risks, and issues, providing timely updates to stakeholders and leadership.
• Lead and coordinate multiple projects of varying size and complexity, ensuring milestones and deliverables are met.
• Support the full development lifecycle—including analysis, testing, deployment, post-production support, training, and documentation.
• Document business process flows, user journeys, and future-state recommendations.
• Perform ad hoc reporting and analysis using tools such as SQL and Power BI.
• Stay informed about emerging technologies, industry trends, and best practices relevant to the multi-family and technology sectors.
• Produce relevant project management reports and schedules.

Experience and Educational Requirements

• Bachelor's degree in Computer Science, Business Administration, Data Science, a related field, or equivalent relevant experience.
• Minimum 7 years of professional experience as a Business Analyst or in a comparable hybrid BA/PM role.

Technical Requirements

• Proven experience gathering and documenting business requirements using user stories, functional/non-functional requirements, workflows, and acceptance criteria.
• Proficiency with business analysis techniques such as SWOT, root cause analysis, process modeling, gap analysis, and stakeholder analysis.
• Strong understanding of SDLC and Agile delivery practices, including backlog refinement, sprint planning, and iterative release management.
• Familiarity with relational database concepts (tables, relationships, keys, data quality) to support technical conversations.
• Foundational understanding of coding patterns and software development principles to assess feasibility and collaborate effectively with development teams.
• Basic understanding of machine learning and AI concepts and awareness of their emerging impacts on technology solutions.
• Experience coordinating User Acceptance Testing, including test planning, defect tracking, and ensuring sufficient test coverage.
• Ability to articulate technical concepts, constraints, and impacts in accessible, business-friendly language.
• Experience working in SCRUM teams and Agile environments; familiarity with tools such as Azure DevOps is an asset.

Non-Technical Requirements

• Self-starter with strong accountability and pride of ownership in delivering high-quality solutions.
• Ability to rapidly learn new business processes, systems, and operating practices, and apply this knowledge effectively.
• Strong stakeholder engagement and relationship-building skills across diverse business and technical groups.
• Excellent analytical, critical-thinking, and problem-solving skills with high attention to detail.
• Adaptability to changing priorities and evolving project needs.
• Willingness to explore and adopt new technologies to enhance business outcomes.
• Comfortable working in ambiguous or lightly documented environments and establishing clarity where needed.
• Strong organizational, time-management, and planning abilities.
• Demonstrated ability to work both collaboratively within a team and independently when required.
• Awareness of how changes affect business processes, systems, and organizational roles.

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Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.