Senior Success Guide

Description
At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a Data Cloud + Agentforce Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.

Data Cloud is the foundation of
Agentforce
, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver
context-aware AI automation, hyper-personalized customer interactions, and predictive insights
, driving greater operational efficiency and business value.

Additionally,
Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds
, enabling
Customer 360
use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing
AI-driven marketing automation, personalized engagement, and predictive customer insights
. By powering
hyper-personalized experiences and real-time decision-making
, Data Cloud helps organizations maximize customer lifetime value and drive business growth. These two products play seamlessly together and require a resource to speak intelligently to both.

Responsibilities

• Be a trusted Data Cloud or Agentforce subject-matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI and vice versa
• Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud and Agentforce usage
• Run engagements aligned with Data Cloud and Agentforce product capabilities, tailoring conversations to the unique needs and opportunities of our customers
• Build strong relationships with both internal and external business stakeholders
• Drive thought leadership when possible through mentoring and knowledge sharing

Impact Of The Role
The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of both Data 360 and Agentforce platforms. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products. Your guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data and AI capabilities.

The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and acting as a trusted advisor. Success Guides partner with key collaborators such as Success Managers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption.

Collaboration And Teamwork
Collaboration is at the core of our success, and as a Data Cloud or Agentforce Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer's knowledge of the Data Cloud platform and to drive optimal usage.

Basic Requirements

• 4-6 years experience in a customer-facing role in the technology industry, preferably with strong Data 360 and AI expertise
• Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality
• Fluent English speaker
• Strong communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results
• Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Bachelor's Degree