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Learning and Development Specialist

2 weeks ago

Winnipeg, Manitoba, Canada The North West Company Full time $60,000 - $90,000 per year

In your role as the Learning and Development Specialist at The North West Company(TNWC), you will support all training and development in TNWC, with a key focus on enhancing the learning experience through role-based training and development of store managers and managers in training. This role is accountable to onboard new management hires, identifying gaps in operations and role-based training programs, designing and developing training, and supporting employee development in support offices and warehouses.

Joining TNWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

TNWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out for more information.

Key Accountabilities:

  • Design and Develop Training and Support Programs and Learning Resources

  • Collaborate with the full People Development team to evaluate, create, and/or update Manager and Department Manager-in-Training programs and ensure optimal use of learning technologies

  • Use Microsoft Office and instructional design tools (Articulate, Captivate, Vyond, Canva, InDesign, etc.) to create learning materials and program assets such as training outlines, e-learning modules, job aids, user guides/manuals, and presentation decks
  • Perform needs assessments, feedback reviews, and program evaluations to assess the effectiveness of training design and identify opportunities to improve programming and materials
  • Source content from external providers, following TNWC integration requirements
  • Update training programs and learning resources to ensure consistency with standard operating procedures (SOPs), new programs, and business needs
  • Identify and plan key workshops for the annual store manager conference

  • Monitor and report on the delivery of training plans, training completions (including compliance), and assessment trackers to the People Development team and key AC business units, including building and maintaining external training dashboards as required

  • Deliver Training

  • Act as training program point of contact for new Department Managers-in-Training (DMITs) and Managers-in-Training (MITs) including onboarding, building training plans and schedules, providing necessary resources, and other support as required

  • Conduct field-based training in stores with management trainees and frontline employees
  • Lead formal classroom, small group, and on-the-job training sessions
  • Ensure the integrity of program delivery with onsite visits

  • Administer and coordinate training events using classroom, virtual or blended learning

  • Support the Development of Office and Warehouse Employees

  • Support company-wide People Development initiatives focused on employee engagement, talent development, and succession

  • Partner with the business units to identify talent development gaps and assess potential solutions
  • Be the point of contact between TNWC and Alaska Commercial Company, and liaise with the People Development team to share insights and feedback on all programming

Desired skills & experience:

  • Minimum 5 years of retail management experience in various stores and/or department roles
  • Strong understanding of retail store processes and systems, including inventory, financial reports, and leadership
  • Demonstrated commitment to employee development
  • Excellent written and verbal communication, presentation, and facilitation skills
  • Ability to adapt training delivery methods/styles based on learner needs
  • Strong working knowledge of Microsoft Office
  • Experience with integrating online learning into training plans
  • Comfort with systems thinking and use, to support trainees, training managers, and other key business leaders
  • Strong understanding of instructional design methodologies and software to generate a variety of training resources
  • Ability to use Learning Management Systems (LMS) to assign training plans and manage training records
  • Excellent interpersonal skills with the ability to communicate effectively with a team at a distance
  • Relationship-building skills to establish partnerships with internal customers, experts, and stakeholders
  • Strong organizational, planning, and time management skills

Working conditions

  • Work in an open-area office and warehouse environment
  • Fast-paced office environment
  • Ability to sit or stand in one place for long periods
  • Frequent phone calls and meetings on a daily/weekly basis
  • Required to travel up to 50 days per year

Location: Winnipeg, MB

Reports to: Director, People Development – NWC

We create a collaborative and constructive culture by:

Being Enterprising

  • Committing to our Customer
  • Working with Passion
  • Leading and Developing Others
  • Demonstrating Respect and Inclusivity
  • Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.
This is an active job opening for a position that is currently available and we are actively seeking to fill.

This position adheres to the Corporate Application Process Guidelines