Proj Eng/Anl Customer Experien

2 weeks ago

Mississauga, Ontario, Canada Federal Express Corporation Full time

This is an interview position.

To provide technical direction and project leadership for projects related to Revenue Operations, GTS, Customer Service, Sales and Customer Technology. To act as the main business liaison for all related projects between ITD and other business units. Provides advice and expertise to management and planning team. Leads research and analysis. Prepares recommendations and proposals for strategic, tactical and annual business plans.

Required Knowledge, Skills And Abilities
Bachelor's degree/equivalent - Business, Computer Science, Industrial Engineering, Mathematics, Quantiative discipline

Master's Degree Or Equivalent (Preferred) - Business Administration
5 years business experience - Professional experience in industrial engineering, information system development, large project management and decision modelling (
preferred
)

Knowledge of GTS regulatory processes, Call Centre environment, Sales Planning or Revenue Operations

Capital planning/expense planning, forecasting, project management and systems design

Communication Skills

Analytical Skills

Good interpersonal skills

The ability to plan, prioritize, and organize their span of control effectively to meet the business objectives of the organization.

Some travel required

Master's Degree Or Equivalent (Preferred) - Business Administration
5 years business experience - Professional experience in industrial engineering, information system development, large project management and decision modelling (
preferred
)

Knowledge of GTS regulatory processes, Call Centre environment, Sales Planning or Revenue Operations

Capital planning/expense planning, forecasting, project management and systems design

Communication Skills

Analytical Skills

Good interpersonal skills

The ability to plan, prioritize, and organize their span of control effectively to meet the business objectives of the organization.

Some travel required

Preferred Qualifications:
Post Dec 24, 2025 unpost Jan 5, 2026

*Pay Transparency:
Pay:
Additional Details:*
remote

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact

Applicants Have Rights Under Federal Employment Laws:

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / (Spanish)

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