Customer Experience Marketing Intern

Company Overview
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother Canada was established in 1960, marking over 65 years of operations. Brother Canada is headquartered in Dollard-des-Ormeaux, Quebec and is a wholly owned subsidiary of Brother International Corporation (BIC), based in the United States. BIC is in itself a subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan and operates in more than 30 countries worldwide.

Role Overview
Brother International Corporation is recruiting for its Summer 2026 Internship Program. This exciting opportunity provides selected undergraduate students with a PAID, summer-long experience. The program runs from Monday June 1 through Friday August 14, with optional opportunity to extend and start 1-2 weeks earlier and/or continue 1-2 weeks later, depending on your semester schedule and the needs of the business. Eligible student applicants will be current sophomores and juniors (rising juniors and seniors respectively during the Summer 2026 program period), possess work authorization, and be able to work full-time, following the expected schedule and on-site presence of the position. The objectives of the program are to provide meaningful work and projects for completion and to help Brother develop a strong pipeline of talent within our operating communities.

This role will be based at our Dollard-des-Ormeaux, Quebec location and follow a hybrid work schedule. You will be expected to be on site at least 2 days a week, based on business need, with assigned office days determined by the manager.

Duties & Responsibilities
As part of our commitment to ensuring that our summer interns are contributing to our business and completing meaningful work, below are some examples of the kind of projects you may be responsible for supporting this summer, dependent on business need and priorities.

• Ticket Management: Open, manage, and track project tickets related to Customer Experience projects, ensuring timely resolution of issues and communication with relevant teams.
• Loyalty Competitor Analyses: Conduct in-depth competitor research to understand market trends, customer behavior, and identify opportunities for enhancement in our products and services.
• Support the Digital team: QA for website journeys and flows by validating a checklist of items (click paths, device and browser journeys).

Experience & Qualifications

• The program is intended for second- and third-year students who will be entering their third or fourth year upon returning to school after the Summer 2026 program.
• Target Major(s) or Fields of Study: Marketing or Business

Required Experience & Technical Skills

• Basic marketing knowledge
• Familiar with software/tools like Microsoft Office
• Excellent interpersonal abilities and strong communications skills (oral and written)
• Strong attention to detail with the ability to work independently
• Ability to plan and prioritize tasks

Additional Preferred Experience & Technical Skills

• Marketing Experience (Email, Digital or other)
• Proactive and adaptable to change with a positive attitude
• Accountability with a drive to achieve timelines

Additional Details For This Role
What You'll Receive from Brother:

• Fun engagement and networking opportunities across the organization
• Career development experience and training throughout the program
• Meaningful work projects that will allow you to leave your mark at a multi-national multi-billion-dollar organization (excellent resume builders)

Ready to Apply?
By Applying For This Role, You Are Confirming

• You are available the entirety of the 11-week program period and do not have any extended trips that would impose on your ability to participate all 11 weeks at minimum.
• You have reviewed the work location and schedule and are aligned and will be within a commutable distance of the work location and able to meet the schedule requirements of the position, without any availability of commuter or housing assistance.

Please aim to use your address anticipated for Summer 2026 when applying, if different than your current/university address. We look forward to your application

Our Mission, Vision & Culture
Our mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.

About Where We Work
Brother Canada's head office and distribution centre in Montreal's West Island is at the heart of our operations, housing teams in Marketing, Sales, Customer Experience, HR, IT, Finance, Supply Chain, and more. Our sales office in Mississauga, Ontario, and distribution centre in Richmond, British Columbia, support our coast-to-coast operations. We collaborate across Canada and Brother Americas - always At Your Side.