Senior Sales Operations Analyst

1 week ago

Toronto CA Calgary CA Vancouver CA Xero Full time $80,000 - $120,000 per year
Our Purpose  At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.
How you'll make an impact
At Xero, the Sales Operations Team is the driving force behind the team's business performance. The Senior Sales Operations Analyst will be embedded in our collaborative US go to market team and is tasked with supporting the systems, tools and processes to enable our team to perform in the most effective way possible.
The Sales Ops team generates data-driven insights designed to help the business identify opportunities and challenges and to assist decision making. Working closely with the Sales Operations Manager and the wider GTM Operations team, you will operationalise the delivery of the strategy.
The role will also support the drive to increase Marketing and Sales automation, data integrity, training and sales support.  What you'll do
  • You will be responsible for the implementation of tools, processes and technologies core to our sales teams workflow, optimizing processes and improving the operational rhythm of the sales team.
  • You'll be the go-to for a range of inbound queries and will be key in the core areas of stakeholder management, CRM administration, sales forecasting, sales compensation and lead management.
  • You will have a focus on continuous improvement and finding new ways to drive efficiency, especially using data. 
Success looks like
  • Proactive and accurate forecasting of sales metrics and KPI's
  • Managing internal systems at maximum efficiency and becoming a global leader in process
  • Data accuracy in Salesforce and supporting management reporting
  • Timely delivery of relevant and accurate data & insights meeting the needs of the GTM team
  • Continuous adherence to Data Use and Governance processes and standards
What you'll bring with you
  • 5+ years of sales operations experience
  • Proven record conducting data analysis and providing insights via excel/google sheets or other tools
  • Must have strong experience with SQL and/or Tableau
  • Experience supporting a sales team, SaaS business experience is a plus
  • Extensive CRM system experience, Salesforce preferably
  • Exposure to change management principles is a plus
  • Demonstrated initiative and the ability to work autonomously and proactively
  • Strong analytical skills leveraging SQL
  • Enthusiasm for building strong relationships
  • Proven ability to communicate and present effectively 
  • Desire to make an impact by supporting diverse and inclusive teams
Why Xero? Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond, and that includes our candidates. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience, but you could be just the right person for this role. If you are excited about working at Xero, but your past experience doesn't align perfectly, we encourage you to apply anyway.
Offering very generous paid leave to use however you'd like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance and dental reimbursement with vision allowances, a  healthcare spending account, fertility and family forming financial support, wellbeing and sports programmes, employee resource groups, 26 weeks of parental leave for primary caregivers, an Employee Share Plan, beautiful offices with shared meals, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.

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