Computer Repair Technician

Job Summary:

We are seeking a skilled Repair Technician to join our team. The Repair Technician will be responsible for diagnosing, repairing, and maintaining various equipment and machinery.

Responsibilities:

• Performs primary and secondary diagnosis and repair units which includes but are not limited to laptop and desktop computers using a variety of diagnostic tools
• Performs configuration of electronics devices which includes but are not limited to MDM Management, PC Doctor, device inspection, and flashing
• Drives continuous improvement on test yields, work in progress (WIP), test coverage and no trouble found (NTF) reductions
• Collects data and interprets failures and communicate to support team
• Utilizes schematics and diagnostic guides to determine the proper functioning of component, parts, and/or swap components
• Identifies failures and communicates findings to higher level Technicians and/or Engineers
• Operates production repair/test equipment and provide guidance to other technicians
• Subject to established practices and procedures in a specific technical discipline
• Gathers, interprets and enters failure data information into computerized tracking system and prepares reports
• Assists and performs test on repaired devices as needed
• Escalates test failure issues to higher level technicians and operations support team
• Performs advanced isolation and deep dive to identify root cause
• Provides training and support to entry level technicians
• Complies and follows all procedures within the company security and health policy
• Exhibits proficiency in the use of tools assigned
• Utilizes process documentations such as but not limited to the following; schematics, BOM's, visuals, debug, repair, testing tools, repair manuals and procedures
• Supports and assists lower-level technicians to troubleshoot products
• Analyzes daily reports and recommend solutions to technical problems as required
• Understands, recognizes and executes Ivy Technology Toronto production requirements, rules, policies and procedures ensuring compliance of WIP
• May perform other duties and responsibilities as assigned

Section 2: Qualifications

• Electronics Technician or Technologist with A+ Certification or Hand Soldering skills or Equivalent Degree/Diploma
• Advanced PC and Microsoft Office (Excel, Word, Outlook) skills
• Must have prior experience repairing electronic devices and components, capable of debug, rework and functional tests and OS upload - should be able to open and close various devices at ease
• Must have at least 2 years of prior technical work experience

Section 3: Skills

• Advanced diagnostic skills
• Ability to comprehend and execute to ensure SLA compliance requirements are met
• Strong attention to detail and problem-solving skills
• Ability to adapt in a fast-paced environment
• Ability to elaborate the failure analysis to support team
• Must have the capability to navigate without assistance
• Ability to coordinate and perform multiple tasks
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to operate a personal computer including using applied operating system and related software
• Ability to communicate effectively through any medium (email/phone/chat)
• Be independent and take the initiative to resolve the problems

Job Types: Full-time, Permanent, Casual

Pay: $21.00-$22.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Life insurance
• On-site parking
• RRSP match
• Vision care
• Wellness program

Ability to commute/relocate:

• Toronto, ON M9L 1T6: reliably commute or plan to relocate before starting work (preferred)

Language:

• English (required)

Licence/Certification:

• Class G Licence (preferred)

Work Location: In person