Sr. Manager, Launch and Implementation

What You'll Do

• Team Leadership: Manage and support the team in their daily activities and long-term vision and strategy settings. Delegate work and priorities based on business needs, ensuring alignment with overall objectives.
• Cross-functional Collaboration: Engage in new initiatives with transit or cross-functional teams, serving as a Product/Tech Subject Matter Expert (SME) to guide and support the team.
• Team Development: Provide growth opportunities and encourage collaboration and innovation within the team to meet business needs. Guide the team in developing user-friendly standard-operating procedures and training guides.
• Program Management & KPIs: Lead the team in launching programs and meeting internal and business KPIs and OKRs. Guide the team on new scalable processes and implementations.
• Stakeholder & Project Management: Lead complex, large-scale initiatives across teams, collaborating with engineering, operations, stakeholders, and customer success to estimate work efforts, define milestones, and manage resources. Track progress, resolve dependencies, and communicate status to upper management and stakeholders. Support cross-functional teams (Sales, CSM, Ops, etc.).
• Obstacle Removal & Prioritization: Proactively identify and eliminate roadblocks to maintain project momentum. Manage issue escalations and support teams in balancing competing priorities.
• Strategic Planning: Drive cross-functional strategic and business planning processes. Develop and execute detailed program/project plans, including roadmaps, funding, resource allocation, and hiring goals for the team.
• Continuous Improvement: Implement ongoing enhancements to the engineering organization and program management processes, sharing best practices, tools, and frameworks to improve product development and delivery.
• Communication & Visibility: Ensure effective communication both internally and externally, providing visibility and highlighting issues when required to the appropriate individuals.
• Training & Mentorship: Step in to provide training, and offer feedback in instructing both individuals and groups using diverse techniques, fostering a culture of continuous learning.

Basic Qualifications

• Minimum of 5 years experience of managing a team
• Minimum of 4 years experience in project management, onboarding, training, product management, strategy, or operations
• Experienced in working with global teams
• Prior Transit, Higher Education or Institutional Training experience
• Experience with technical projects (API integrations, etc.)

Preferred Qualifications

• 6+ years in project management, onboarding, training, product management, strategy, or operations.
• Basic SQL proficiency.
• Demonstrated ability to think creatively and strategically to solve complex problems.
• Expert-level multitasking, seamlessly switching between management and individual contributor (IC) roles.
• Ability to provide expert guidance and feedback on highly complex projects and situations, both locally and regionally, considering cultural nuances.
• Expert skills in communicating complex ideas effectively, with impeccable attention to detail.
• Excellent written and verbal communication skills, able to engage both technical and non-technical audiences.
• Ability to thrive in a fast-paced environment with a strong bias for action.
  Experience in the technology industry, including software implementations and onboarding specialization.

For Atlanta, GA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For Boston, MA-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For Canada-based roles: The base salary range for this role is CAD$140,000 per year - CAD$155,500 per year. For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link