Current jobs related to Customer Support – Cyber Security Engineer - Vancouver, British Columbia - Styx Intelligence

  • Cyber Security Manager – CSOC

    6 days ago

    Vancouver, British Columbia, Canada Global Relay Full time

    Who we are:For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and...

  • Cyber Security Manager – CSOC

    1 week ago

    Vancouver, British Columbia, Canada Global Relay Full time

    Who we are:For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information...

  • Cyber Security Analyst

    1 week ago

    Vancouver, British Columbia, Canada Randstad Digital Full time

    Job Title:Cyber Security Analyst – Mid LevelLocation:Hybrid, Vancouver, BCNote:Shift WorkHours:full-time; 40 hours a weekDuration:6+ monthsOverview:We're seeking aCyber Security Analystto support dailySecurity Operations Center (SOC)functions, including incident response, monitoring, and threat analysis. This role will work closely with the security team...

  • Cyber Threat Intelligence Analyst

    1 week ago

    Vancouver, British Columbia, Canada Tek Tron IT Full time

    Key Responsibilities:Collect, analyze, and interpret cyber threat data from internal sources, open-source intelligence (OSINT), dark web, commercial feeds, and threat-sharing communities.Monitor emerging cyber threats, malware campaigns, vulnerabilities, and threat actor activities.Perform tactical, operational, and strategic threat intelligence analysis to...

  • Cyber Threat Analyst

    5 days ago

    Vancouver, British Columbia, Canada Hornetsecurity Full time

    We are a fast-growing Cybersecurity SaaS company, dedicated to protecting millions of users worldwide. As part of our continued expansion, we are looking for a talented Cyber Threat Analyst to join our Threat and Intelligence Response Center (TIRC) team.As a Cyber Threat Analyst, your primary mission will be to proactively fight cyber threats by improving...

  • Senior Security Engineer

    1 week ago

    Vancouver, British Columbia, Canada lululemon Full time

    who we arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on...

  • Cyber Risk Analyst Co-op

    1 day ago

    Vancouver, British Columbia, Canada Teck Resources Limited Full time

    Location: VancouverEmployment Type: Temporary Full TimeWorkplace Type: HybridAbout our Vancouver OfficeLocated in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck's Corporate Office sits in one of Canada's most culturally diverse cities.Surrounded by world-renowned nature and globally inspired cuisine, the office...

  • Senior Cloud Security Engineer

    1 week ago

    Vancouver, British Columbia, Canada RBC Full time

    Job DescriptionWhat is the Opportunity?Do you enjoy cyber security research and innovation, proactive thinking and problem solving, in a challenging and adaptive environment while constantly thinking outside of the box? If so, this opportunity is right for youRBC's Cloud Security Operations team is responsible for developing and investigating security alerts...

  • Senior Security Automation Engineer

    7 days ago

    Vancouver, British Columbia, Canada Royal Bank of Canada Full time

    Job DescriptionWhat is the opportunity:RBC`s Data Security Team –Automations & Engineering is responsible for identification and detection of data loss incidents that might pose a risk to the organization. We design and create playbooks within our SOAR platform and provide enhancements to automate workflows for investigators. Our team of developers are...

  • Security Guard

    5 days ago

    Vancouver, British Columbia, Canada Paladin Security Full time

    Security Guard - BST Certification ProvidedPaladin Security is excited to offer a unique opportunity for individuals interested in starting a career in security. We are currently seeking motivated and ambitious candidates who do not have a current valid BC Security License. This position is designed to provide required training and certifications to...

Customer Support – Cyber Security Engineer

2 weeks ago

Vancouver, British Columbia, Canada Styx Intelligence Full time

Styx Intelligence is a fast-growing cyber security company based in Vancouver on a mission to make the digital world safer. Our AI-powered platform helps organizations protect what matters most, their brand, executives, and digital assets, by detecting and stopping threats like phishing, impersonation, data leaks, and even emerging risks fueled by generative AI. Backed by top-tier venture investors, we're building an all-in-one digital risk protection solution that brings together cutting-edge technology, real-time visibility, and automated takedowns.

At Styx Intelligence, we move quickly, think boldly, and work collaboratively. Joining our team means having the opportunity to shape the future of online security, solve meaningful challenges at scale, and grow alongside a company that's just getting started.

About the Role

We're growing quickly and looking for a 
Customer Support Cyber Security Engineer
 to join our Canadian based team This role blends technical expertise with a client–focused approach. You will serve as a trusted technical advisor, working directly with clients and partners to ensure seamless onboarding, rapid time-to-value, and continuous optimization of our product.

You'll also have opportunity to work directly with leadership, product, and engineering to influence our roadmap and drive real outcomes in customer environments. This role is ideal some someone with a strong technical background who is looking to leverage their expertise, while transitioning into a customer-facing capacity.

Duties & Responsibilities

Technical Implementation & Optimization

  • Serve as the technical lead and trusted advisor to our partners and clients, including Channel Partners, CISOs and Security Operations teams.
  • Partner with internal technical teams to troubleshoot findings, triage alerts, and communicate feature updates and roadmaps.
  • Work closely with the Styx Intelligences' Product and Engineering teams to escalate client feedback, validate new features, and guide client-driven innovation.
  • Ensure clients/partners are maximizing reporting tools, configuring custom alerts, and integrating Styx findings into their security operations workflows (SIEM/SOAR, ticketing, etc.).
  • Leverage your technical depth and domain knowledge to help clients connect the dots between what is possible with our product suite.

Client Onboarding & Enablement

  • Lead onboarding and training for new clients, ensuring seamless implementation and early time-to-value with the modules in our platform (Brand Protection, Dark Web & Data Leakage, Enterprise Attack Surface Management (EASM), Executive Protection, etc.).
  • Translate platform capabilities into actionable guidance that maximizes client adoption and engagement.
  • Configure integrations, reporting tools, and custom alerts to fit client security workflows (SIEM/SOAR, ticketing, APIs).

Cross-Functional Collaboration

  • Partner with Product and Engineering teams to streamline client experiences, drive product improvements, and shape internal processes.
  • Advocate for clients' needs internally and share real-world feedback to improve product reliability and usability.
  • Help to further build out playbooks, best practices, and processes that will form the foundations of our growing cyber security team.

Required Qualifications

Must Have's

  • 2-5 years of experience in Customer Support, or cyber security role, preferably client-facing and in a cyber security or SaaS company.
  • Strong technical background with an understanding of how systems fit together and a fearless approach to diving into configurations, API's and data flows.
  • At least one base certification in cyber security (CompTIA Security+, CompTIA CySA+).
  • Experience in supporting MSSPs, mid-market and enterprise clients, as well as high-risk industries (e.g., government, finance, retail).
  • Exceptional communication and relationship-building skills with confidence, engaging and presenting to both technical and executive stakeholders
  • Ability to translate complex technical findings into clear business insights and prioritized actions.
  • Comfort working in fast-paced startup environments – bias for action, low ego, and high accountability.
  • A natural problem-solver who thrives in fast-paced, evolving environments with high autonomy and accountability.

Nice to Have's

  • Prior experience working in a cyber security function or capacity would be considered an asset.
  • Knowledge of specific cyber security areas relevant to our offering, including Threat Intelligence, Attack Surface Management, Data Leakage, and Brand Protection concepts.

Styx Intelligence is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodation during the recruitment process, please let us know.