Current jobs related to Wealth Operations Analyst I, Tax Operations - Toronto, Ontario - TD Securities

Work Location:
Toronto, Ontario, Canada

Hours
37.5

Line Of Business
TD Wealth

Pay Details
$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Overview
Job Description:
TD Wealth Operations, part of Wealth National Office, is the operational engine of TD Wealth. Supporting all TD Wealth distribution channels, TD Mutual Funds, TD Asset Management, and TD Securities, our goal is to be recognized as an industry leader in Operational Excellence, delivering legendary partner and client experiences, enhancing productivity, and effectively managing risk and controls.

As a Wealth Operations Analyst I in Tax Operations, you will be required to have in-depth knowledge on all how the tax reporting works for all accounts that we issue tax reporting. Examples but not limited to – Registered, Non-Registered, Individual, Corporate and Estates. You will play a crucial role in identifying and resolving discrepancies, verifying data integrity, and supporting the overall operational efficiency of wealth management operations.

Job Requirements

• Candidate must be knowledgeable on both Registered and Non-Registered tax regulations.
• Provides support for a range of processes, functions and systems.
• Sound knowledge of their operating environment.
• Ability to research more complex inquiries and provide options for resolution
• Ability to prioritize and manage own workload to meet SLA requirements.
• Keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impacts.
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities, provide training, coaching, and/ or guidance as appropriate

CUSTOMER

• Run processes that are more technical in nature
• Execute more complex transactions and overrides accurately, on time and in line with established guidelines/ procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Identify, document, and investigate processes / exceptions arising from transactions / processes beyond first level operations service delivery
• Provide accurate and thorough analysis of key process divers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Coordinate with partners on key initiatives and may act as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connect with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained
• Identify and bring forward opportunities to improve service delivery
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
• Contribute to the production of consolidated or aggregated reporting as appropriate
• Maintain working relationships with clients by resolving client issues and articulating business processes when responding to client inquiries to promote operational excellence May interact with other partners and vendors, providing guidance and / or addressing questions / concerns in an effective and timely manner

SHAREHOLDER

• Prioritize and complete own workload to meet SLA requirements for service and productivity and or support team manager in prioritizing and managing team workload, demonstrating a proactive understanding of the changing landscape
• Analyze service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
• Assist in analysis, development, testing and implementation of operating technology and process improvements
• Conduct internal / external research and / or contribute to audit reviews
• Run testing and generate reports to provide solutions to leaders within TD's risk appetite
• Actively maintain understanding of internal and industry product/regulations and trends, developing and sharing knowledge of emerging issues / risks, and assess potential impacts as it relates to operating policies, standards and procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
• Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
• Contribute to the development/delivery of presentations / communications to management or broader audiences
• Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high-risk issues
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork
• Ensure the timely communication of issues / points of interest
• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
• Provide training, coaching and/or guidance to others on the team
• Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
• Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce
• Act as a brand ambassador for the function and the bank, both internally and/or externally

BREADTH & DEPTH

• Works within broad and/or non-standard parameters, involving multiple steps, systems, and jurisdictions and where there could be a lack of market standard/practice, referring to a more senior role when necessary
• Top level expert on products, end-to-end processes and systems for own specialized area
• Handles 1st level escalated issues and provides work guidance as a resource to others
• Accountable for resolving exceptions, non-standard issues / transactions and/or escalating to appropriate level where further clarity or interpretation of more complex policies or rules is required
• Transactions are characterized by low to moderate risk/financial impact
• Low to moderate decision-making authority within defined parameters
• Provides process / policy guidance to others – internal partners and external clients
• May act as a primary coordinator on small scale initiatives or work stream packages for assigned area
• Focus of work is daily, weekly, monthly and/or longer with addition of ad-hoc and initiative-based requests, as required
• Requires advanced knowledge of business unit and operational functions for business area supported and regulatory issues/ requirements for jurisdictions supported
• May interact with cross-functional teams and/or involving external contacts
• Generally reports to a Team Manager or Group Manager

Experience & Education

• Undergraduate degree/ college diploma preferred and/or
• 3+ years relevant experience

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec Only)
Sans Objet