Front End Lead

2 weeks ago

Toronto, Ontario, Canada Eataly North America Full time
Company Description

Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team's product knowledge
Job Description

JOB OVERVIEW

The Front-End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Market Manager.

  • Handles monetary transactions and performs advanced cashiering duties
  • Assists in supervising the Front-End team to ensure optimal performance and guest experience
  • Approves voids, employee discounts, returns and exchanges
  • Processes and settles daily cash and credit transactions for all departments
  • Processes and prepares shipment of daily cash deposits
  • Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments
  • Processes and monitors currency orders to ensure that cash is always available for transactions
  • Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
  • Orders and monitors inventory of supplies needed for the Front End
  • Documents, investigates, escalates and resolves employee or guest incidents
  • Performs other duties as required or assigned
Qualifications

QUALIFICATIONS

  • 1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred
  • Ability to handle money accurately and perform mathematical equations
  • Intermediate computer skills including e-mail and Microsoft Office
  • Bachelor's Degree highly preferred

JOB REQUIREMENTS

  • Availability to work onsite with a flexible schedule often including weekends
  • Ability to lift up to 50 pounds
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Additional Information

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more

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