Customer Service Representative

11 hours ago

Winnipeg, Manitoba, Canada The RS Group Full time

Do you have what it takes to deliver exceptional customer service? Will you thrive in a fast-paced logistics environment?

If you're passionate about providing top-tier support and can keep up in a dynamic setting while maintaining good attention to details — we want to hear from you

The Customer Service Representative on our transportation team plays a key role in keeping our operations running smoothly and our clients satisfied. This is your chance to accelerate your career in a vital, fast-paced industry with a team that values dedication, efficiency, and communication.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and texts when communicating with customers and drivers
    • Provide accurate and timely information regarding services, pricing, and scheduling
    • Monitor and track service orders, keeping customers informed of the status of their requests
    • Identify and troubleshoot service request issues, escalating complex problems to the appropriate teams
  • Enter customer orders into courier software, accurately capturing pickup and delivery times, locations, and other relevant service details
  • Perform other office duties as assigned
Qualifications & Experience:
  • A minimum of 1 year of experience in a customer service role (experience in transportation and logistics is considered an asset)
  • A professional demeanor, strong work ethic, attention to detail, and excellent customer service skills
  • Proficiency in Microsoft Office (Outlook, Word, and Excel), web-based systems, and courier software, with high adaptability to new and unfamiliar platforms
  • Pleasant and professional phone manners, along with strong interpersonal skills
  • Excellent English communication skills, both verbal and written
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines
  • Effective problem-solving skills, including the ability to identify and resolve minor issues in a timely manner
  • The ability to work independently as well as collaboratively within a team
  • Satisfactory Criminal Record Check (at the employee's expense)
  • Legally eligible to work in Canada

Term Position - with the possibility of a permanent role following the term

Full-time: 40 hours per week, Monday to Friday, 8:00 am to 4:30 pm, with flexibility for staggered start times as required

Salary: Starting at $18 per hour, with consideration given to relevant qualifications and experience

Company: RS Express Ltd.

Address: 175 Plymouth Street, Winnipeg, MB

We thank all who apply but only those considered for an interview will be contacted. Requests for Reasonable Accommodation will be accepted during the hiring process.

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