Front of House Manager

About us: Tacofino began as a food truck in the back of a surf shop in beautiful Tofino, British Columbia. We balanced surfing with creating world-inspired food from the best possible ingredients and wrapping them in delicious fresh tortillas. We have since grown into 10 restaurants and 3 food trucks across BC.

We are successful because we believe in staying true to where we came from, serving high-quality creative food with the best possible ingredients, adapting to and giving back to the communities we operate in and have teams made up of fantastic individuals. To learn more about working with Tacofino, visit this link:

Our vision: To continue to build a profitable restaurant group that our team, guests and our communities are proud and excited to be a part of.

Our mission: To create memorable experiences with a hospitality driven attitude that provides creative quality food while being a positive community partner and powered by a diverse, inclusive, and equitable team environment.

Our values:

• Creative quality food - We create original, quality offerings with unique flavours
• Community - We partner with our communities to support impactful positive change
• Inspired hospitality - We want to provide memorable experiences that cannot be found anywhere else
• Our Team - We achieve our goals by embracing people for their individuality and supporting their personal and professional growth
• Environment - We strive to make positive sustainable decisions whenever possible

About you: You are an emerging leader with an outgoing personality and have a passion for hospitality that you are able to share with guests and team members alike. You recognize that amazing guest experiences are achieved through supporting your team and partnering closely with the back of house.

About the role: The right fit for this role is someone who has supervisory experience in the front of the house of a busy restaurant that has 10+ seats. You have experience in providing positive and inspiring leadership, giving support where needed, and contributing to an awesome restaurant atmosphere and positive workplace culture.

What we offer:

• Positive workplace culture
• Work/life balance
• Competitive Salary
• Eligibility for Maternity & Parental leave benefits
• Eligibility for extended health benefits
• Eligibility for Employee and Family Assistance Program
• Ongoing events and team sports
• Free meals
• Great discounts for you and your loved ones before and after shifts
• Continued opportunities for growth

You will be:

People

• Supporting the Restaurant Operator in providing leadership to the Front of House team
• Championing an inclusive and positive workplace culture through values-based leadership, role-modeling the behaviors you expect in others, and identifying barriers in an effort to remove them
• Maintaining strong and positive communication with team members
• Being involved in the training of team members and offering continued growth opportunities for improvement
• Ensuring team members are following appropriate policy and procedure and upholding positive workplace values

Operations

• Developing a strong understanding of Tacofino, including its history, menu, and values, and sharing it with your team
• Providing support in onboarding, ongoing training and development, and increasing product knowledge within the team
• Partnering with your team in increasing sales through high levels of hospitality, drink and food, developing relationships with regulars, and brainstorming ideas
• Supporting location objectives and holding a strong sense of self-accountability in completing work tasks
• Looking for opportunities for community initiatives by partnering with local non-profits
• Work toward efficiency and managing location costs, including food, beverage, and labor
• Providing support with administrative tasks
• Other duties as required

You have:

• 1 year experience of providing supervision and direction within a fast paced restaurant environment
• Passion in creating great guest experiences in both food and hospitality
• Providing support in onboarding, ongoing training and development, and increasing product knowledge within the team
• Experience in providing feedback, training, and support to team members
• Experience in positive and clear communication and encouraging feedback and questions from your team
• Experience in working with diverse teams in an effort to support workplace inclusion (Values diversity, equity and inclusion by learning and adapting to individual learning and communication needs, alignment to goals, and contributing to a positive workplace experience)
• A demonstrated passion for soulful food, people, and being a part of the restaurant industry
• Eager to learn more about food coast and inventory management (Eagerness to gradually take on more responsibility and for continued growth)
• Experience with an inventory management system ie optimum control or Market Man
• Strong organizational and time management skills with the ability to prioritize
• Attention to detail
• Ability to work a flexible schedule including opening, closing, weekends, and holidays

At Tacofino, we believe our people are what makes us great. If you are a positive person with a strong work ethic that is looking to come to join a fun workplace culture, then we invite you to apply for this role by submitting a cover letter and resume.