Veterinary Receptionist

2 days ago

Mississauga, Ontario, Canada O'Connor Veterinary Clinic Full time

At Dixie Animal Hospital, you can expect state-of-the-art medical care for your four-legged companions. We believe in nurturing the human-animal bond and creating a harmonious relationship between people and animals. You can expect to be greeted by a courteous receptionist, clean exam rooms, friendly doctors, and caring technicians. We appreciate the role we get to play in your pets' health care.

We are looking for a friendly, positive, and experienced Veterinary Receptionist to join our team here at Dixie Animal Hospital in Mississauga. Excellent customer service with proficient written and verbal communication skills is a must.

Clinic hours are 8am-midnight 7 days per week. Both morning and evening shifts required. Must also be available on weekends (alternating with other staff, 2-3 weekends per month).

Primary Responsibilities:

  • Client Interaction: Greet clients warmly and provide compassionate support during stressful situations.

  • Appointment Management: Schedule, confirm, and manage urgent care appointments efficiently.

  • Communication: Serve as a liaison between clients and the veterinary team, ensuring clear and accurate information flow.

  • Check-In and Check-Out: Handle patient admissions and discharges, including collecting and verifying patient information, payment processing, and reviewing aftercare instructions.

  • Telephone Triage: Answer incoming calls promptly, prioritize emergency inquiries, and provide guidance on next steps.

  • Record Keeping: Update and maintain client and patient records in the practice management system accurately.

  • Billing and Payments: Process invoices, handle financial transactions, and explain costs to clients.

  • Hospital Support: Assist with administrative duties such as filing, data entry, and inventory checks for office supplies.

  • Cleanliness & Organization: Ensure the front desk and waiting areas are clean, welcoming, and organized.

Qualifications:

  • High school diploma or equivalent (required)

  • Prior experience as a receptionist in a veterinary setting (required).

  • Exceptional customer service and interpersonal skills.

  • Ability to manage multiple tasks in a high-pressure environment with professionalism and efficiency.

  • Strong organizational skills and attention to detail.

  • Compassion and understanding toward clients and patients during emergencies.

Job Types: Permanent, Full-time

Pay: $18.00-$21.00 per hour

Benefits:

  • On-site parking

Application question(s):

  • Please acknowledge understanding: Clinic hours are 8am-Midnight 7 days a week. Evenings, weekends, and holidays are required.

Experience:

  • Veterinary Receptionist: 1 year (required)

Work Location: In person

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