Head Server/Supervisor

2 days ago

Markham, Ontario, Canada KAISEN Full time

KAISHIN is a Japanese omakase restaurant in North York offering an omakase dining experience. We are seeking a Head Server to lead our front-of-house service with professionalism, and attention to detail.

Duties

  • Lead and oversee all front-of-house service during omakase seatings
  • Provide refined, attentive, and thoughtful guest service
  • Guide guests through the omakase experience, including menu explanations and drink recommendations
  • Coordinate pacing between the service team and the chef
  • Ensure smooth table turnover and proper course timing
  • Manage reservations, seating arrangements, and guest flow
  • Maintain high standards of cleanliness, organization, and presentation
  • Train, mentor, and support junior FOH staff
  • Handle guest concerns with professionalism and discretion
  • Communicate closely with the kitchen to maintain precise timing
  • Uphold the restaurant's service philosophy and hospitality culture

Requirements

  • Minimum 1 year of serving experience in a fine-dining or omakase setting
  • Strong knowledge of Japanese cuisine, omakase-style dining, and premium ingredients
  • Experience leading or supervising FOH teams
  • Exceptional communication, hospitality, and interpersonal skills
  • Ability to remain calm and organized in a high-end, intimate environment
  • Understanding of pacing, timing, and sequence of service
  • Smart Serve certification required
  • Sake knowledge or certification is an asset
  • Ability to work evenings, weekends, and holidays as required

What We Offer

  • Competitive pay and tip structure
  • Health benefits
  • Staff meals

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

  • Dental care
  • On-site parking

Work Location: In person

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