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Business System Analyst- Automation and AI

2 weeks ago

Toronto, Ontario, Canada Insight Global Full time

Insight Global is looking for a Business System Analyst to join a leading bank in Toronto for a large AI implementation project. The successful candidate will have a strong foundation in business analysis and a proven track record of transitioning into system-focused roles. The ideal candidate will bring over 5 years of experience in financial services, with deep expertise in automation, AI technologies—including agentic AI—and customer experience platforms.

Key responsibilities include following:

  • Collaborate with stakeholders to gather and document business and system requirements.

-Work within a standard Waterfall environment to support project delivery.

-Design and optimize workflow automation processes.

-Contribute to initiatives involving AI automation and agentic AI technologies.

-Partner with UI/UX teams to ensure seamless user experiences across business applications.

-Interface with agent desktop platforms such as -Genesys and Verint.

-Support projects involving financial transaction systems and API integrations.

-Participate in solution design, testing, and implementation phases.

REQUIRED SKILLS AND EXPERIENCE

-5+ years of experience in BSA/BA roles, ideally within the financial sector.

-Strong understanding of automation workflows, -AI-driven solutions, and agentic AI.

-Experience with UI/UX collaboration and customer-facing technologies.

-Familiarity with Genesys, Verint, and agent desktop tools.

-Solid grasp of financial transaction processes and API architecture.

-Exposure to IVR systems is a plus.

-Excellent communication and documentation skills.

NICE TO HAVE SKILLS AND EXPERIENCE

-Started career as a Business Analyst (BA) and evolved into a Business Systems Analyst (BSA).

-Experience working in enterprise-level environments with cross-functional teams.