Power Platform Sustainment Lead

Title: Power Platform Sustainment Lead / Architect

Location: BC Vacouver, Canada

Duration: Contract

Job Description

We are seeking a Power Platform Sustainment Lead/Architect to oversee the stability, governance, and long-term maintainability of our enterprise Power Platform ecosystem. This role manages the architectural foundation that supports all maker-built assets using Power Apps, Power Automate, Power Automate Desktop, Power Virtual Agents, AI Builder, and Dataverse.

The scope of work is sustainment and operational support, with some minor enhancements, continuous improvement, and platform optimization. The role acts as a steward of the platform, ensuring resilience, compliance, and consistent user experience across all maker communities. Thought leadership is expected to help shape standards and guide makers toward sustainable design.

Key Responsibilities

• Platform Sustainment & Support (Primary)
• Own day-to-day platform operations across all Power Platform components (Power Apps, Power Automate, PAD, Virtual Agents, AI Builder, Dataverse).
• Monitor and maintain the health, availability, performance, and capacity of environments, connectors, and Dataverse instances.
• Respond to incidents, defects, and operational issues; provide Tier-3 support across business units.
• Maintain inventory of all automations, apps, connectors, and data models.
• Respond to break/fix issues and drive root-cause analysis to prevent recurrence.
• Oversee environment governance, DLP policies, API usage, throttling limits, and security configurations.
• Manage solution lifecycle management (Dev/Test/Prod) using ALM best practices.
• Review maker-built assets to ensure alignment with enterprise standards and prevent technical debt.
• Perform performance tuning on apps/flows and remediate impacts from system updates or platform changes.
• Ensure compliance, audit readiness, and platform alignment with enterprise security policies.

Minor Enhancements & Platform Improvements (Secondary)

• Deliver small-to-medium enhancements on existing Power Platform solutions.
• Build or refine reusable components, automation patterns, and standard templates.
• Enhance data models and minor UX improvements in Canvas & Model-Driven Apps.
• Introduce small new features, integrations, connectors, or flow improvements based on user needs.
• Evaluate emerging Power Platform capabilities and recommend incremental improvements.
• Apply continuous improvement practices to reduce incidents and increase platform stability.

Thought Leadership & Governance

• Provide technical leadership to makers and citizen developers across the organization.
• Define and enforce platform governance, design standards, and best practices.
• Support adoption of enterprise architecture patterns and reusable frameworks.
• Conduct regular platform reviews, audits, and optimization sessions.
• Lead workshops, training, and community-of-practice sessions to improve maker maturity.
• Stay current with Microsoft roadmap and guide stakeholders on long-term platform strategy.

Required Skills & Experience

• 8+ years of experience working with Microsoft Power Platform at enterprise scale.
• Deep expertise across Power Apps (Canvas/Model-Driven), Power Automate, Power Automate Desktop, Dataverse, and connectors.
• Strong ability to troubleshoot production applications, automations, connectors, and data issues.
• Hands-on experience with ALM, managed/unmanaged solutions, pipelines, and DevOps processes.
• Knowledge of Dataverse data modeling, environment management, security roles, and DLP governance.
• Experience with AI Builder and Power Virtual Agents in production environments a plus.
• Strong understanding of performance optimization, system monitoring, and operational stability.
• Ability to guide non-technical makers and enforce design/architecture standards.
• Excellent communication skills and comfort working with both business and IT stakeholders.

Preferred Qualifications(Preferable)

• Microsoft certifications: PL-400, PL-600, PL-200, PL-900.
• Experience implementing the Power Platform Center of Excellence (CoE) Starter Kit.
• Familiarity with Azure services (APIM, Azure Functions, Logic Apps, Service Bus).
• Background in supporting large portfolios of automations and applications.

Role Attributes

• Sustainment-first mindset with strong operational discipline.
• Proactive in identifying and preventing platform issues.
• Strong communicator who can influence standards and drive adoption across teams.
• Able to balance stability with small incremental improvements. "