Unit Clerk II
3 days ago
OVERVIEW
Acts as part of a multi-disciplinary team, facilitating patient flow throughout the clinic visit in Amb Surgical Services including Day Surgery, PAC and GSC. This may involve booking, registration, file management, preparing a patient for a visit/examination, arranging post-visit follow up reception, liaising with physician's office, and other clerical functions.
EDUCATION
- Grade 12 or equivalent required.
- Post-secondary education preferred.
QUALIFICATIONS
- 2 to 5 Years recent relevant experience (within the last two years) in a fast paced surgical clinic environment required.
- Demonstrated ability to work well independently, as well as in a fast paced multidisciplinary team environment.
- Demonstrated innovation in problem solving and critical thinking skills.
- Excellent written and verbal communication skills required with members of the public.
- Professional telephone etiquette is mandatory.
- Proficient in the use of Powerchart, ANSOS, ESM,SAP/SRM, Word and Excel preferred.
- Demonstrated familiarity with processing required diagnostic/lab requisitions as appropriate.
- Relevant knowledge of procedures, terminology and equipment utilized in Surgery Health Services in order to complete required paperwork.
- Demonstrated knowledge of Back Awareness training.
- Demonstrated ability to provide excellent customer service skills is required with the ability to ensure that clear direction is provided to all patients and follow up concerns areaddressed in a calm and professional manner at all times.
- Excellent organizational skills required.
- Demonstrated experience in the coordination of patient bookings is preferred.
- Demonstrated familiarity with chart and file management.
- Goodwork and attendance record required.
- Meet and exceed where possible, predefined departmental standards.
- Must be willing to work on all areas of the surgical health service as required (skills & abilities considered).
- Position requires rotation to GSC, Pre-Admission Clinic and Day Surgery.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employeesare accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.
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